Site Reliability Engineer - DevEx/AI Automation

Salary: $124,155.2 - 124,155.2 per year Requirements: 5–7+ years of experience in SRE, production operations, platform support, service management, DevOps, analytics, or a related discipline. Demonstrated experience managing major incidents, conducting post-incident reviews and root-cause analysis, and communicating with executives. Hands-on experience with Microsoft 365 Copilot, GitHub Copilot, and Copilot Studio, including practical use of generative AI in engineering and operations. Experience integrating agentic solutions using Microsoft Copilot Studio, Azure AI services, LLM APIs, Power Platform, GitHub, Python, and cloud-native automation. Strong understanding of the SDLC, SDM pipelines, DevOps operating models, CI/CD, and automated build and deployment processes; Jenkins and Ansible are preferred. Proficiency in Python, PowerShell, Bash, or Groovy scripting, including writing automation scripts. Experience with Java, .NET, and Python in application development or production support, including debugging and failure analysis. Linux and Windows Server administration skills, command-line proficiency, and experience with enterprise monitoring tools. Experience with service-management platforms such as ServiceNow, including workflows, reporting, CMDB, and service metrics. Knowledge of security and access management, vulnerability remediation, audit evidence, regulatory controls, and secure operations. Oracle/SQL or comparable query skills for data extraction, transformation, analysis, and reporting. Experience with Pandas, NumPy, Matplotlib, and Seaborn is preferred. Bachelors or masters degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or a related field, or equivalent practical experience. ITIL Foundation certification or higher. Relevant cloud, DevOps, SRE, security, or platform certifications. Knowledge of responsible AI and enterprise governance, including data privacy, least-privilege access, content safety, prompt-injection mitigation, and compliance. Experience with capacity, performance, availability, disaster recovery, and resilience testing practices. Proficiency with Tableau, Power BI, D3.js, or similar tools for data storytelling and executive-ready reporting. Experience leading service reviews, operational-readiness assessments, reliability initiatives, and cross-functional incident and problem management. Working knowledge of Microsoft Office, SharePoint, and collaboration and documentation platforms. Knowledge of user-experience design principles for dashboards, reporting, and developer-facing services. Responsibilities: Operate and improve the Developer Experience Platform to provide stable, secure, and resilient services. Lead major-incident management, conduct blameless post-incident reviews and root-cause analysis, track corrective actions, and communicate clearly with executives. Improve service-management practices using platforms such as ServiceNow for workflows, reporting, CMDB, and service measurement. Identify recurring operational toil and implement automation to improve MTTD, MTTR, and support efficiency. Use infrastructure as code, configuration management, automated testing, and release governance to reduce deployment risk. Perform capacity planning, performance engineering, availability management, disaster recovery, and resilience testing in line with business-continuity principles. Partner with engineering, operations, security, and service-management teams to deliver data-driven improvements. Support end users through established incident, request, escalation, and service-level processes. Technologies: AI Ansible Azure Bash CI/CD Cloud CMDB Copilot D3 DevOps GitHub Groovy Incident Management Support ITIL Java Jenkins LLM Linux Microsoft 365 Oracle Power BI PowerShell Python SQL Security ServiceNow SharePoint Tableau Windows numpy pandas Office 365 ASP.NET More: We are BCforward, a global IT consulting and workforce solutions firm serving Fortune 500 and government clients. Founded in 1998, we have grown into a full-service business solutions provider, with offices and delivery centers across North America and India. We value long-term relationships, innovation, collaboration, and integrity. This is a 12-month contract Site Reliability Operations Engineer role focused on DevEx and AI Automation, based in Chandler, Arizona; Charlotte, North Carolina; or Pennington, New Jersey. Compensation is $59.69 per hour on W2. We offer competitive compensation and benefits, opportunities to grow while working with global clients, a supportive and inclusive culture, and exposure to emerging technologies and projects. We are an equal opportunity employer committed to an inclusive workplace and consider qualified applicants without regard to protected characteristics. last updated 42 week of 2026