Principal UX Researcher

Salary: $153,000 - 259,000 per year Requirements: Bachelors or masters degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or a related field, or equivalent practical experience. At least 8 years of professional experience in UX research, product strategy, or a related function. Extensive experience selecting and applying qualitative research methods and UX frameworks to complex product and workflow questions. Advanced knowledge of UX research tools, technologies, and services, with the ability to choose appropriate methods and tools for different research needs. Hands-on experience with or exposure to emerging AI tools, and the ability to independently learn and apply new tools. Excellent written and verbal communication, attention to detail, strong analytical thinking, and the ability to examine problems from multiple perspectives. Preferred: Quantitative research or analysis experience, including behavioral analytics, SQL, or data visualization. Preferred: Knowledge of healthcare industry trends, workflows, regulatory considerations, or related healthcare technology topics. Responsibilities: Lead discovery research and experience measurement initiatives. Build a deep understanding of healthcare and clinician workflows to inform product and design strategy. Define research questions, hypotheses, success measures, and suitable qualitative, quantitative, or mixed-method approaches; frame ambiguous problems while considering risks, dependencies, and business constraints. Plan and conduct research throughout the product development lifecycle, including strategic discovery, concept evaluation, experience measurement, customer shadowing, and early-stage feature research. Synthesize findings into clear insights, recommendations, models, and narratives that guide evidence-based product and design decisions, and present results to varied audiences. Create frameworks, prototypes, models, and other artifacts to communicate research insights and experience concepts. Develop an evidence-based long-term vision and practical phased plans connecting research questions to user and business outcomes. Partner with UX designers, product managers, engineering teams, and other stakeholders to translate research findings into product strategy and action. Lead onsite customer research from planning through insight delivery, including identifying research needs, coordinating recruitment, conducting contextual observation, synthesizing findings, and presenting results. Strengthen Mobile UX research practices by sharing methods, coaching partners, improving processes, and contributing expertise on emerging practices and industry trends. Apply AI tools thoughtfully to research planning, synthesis, analysis, and problem definition; assess opportunities to improve workflows while using human judgment to evaluate findings and limitations. Support product teams with early-stage concept research when additional capacity or expertise is needed. Plan and facilitate workshops to help teams interpret research, define opportunities, and align on next steps. Build effective working relationships across multidisciplinary teams and organizational boundaries. Technologies: AI Android Support Mobile SQL Web iOS UX UI Design Spark More: Were collaborating with hackajob to recruit a Principal UX Researcher for athenahealths Mobile UX team. This hybrid role is based in Boston, Massachusetts, reports to the UX Design Senior Manager within Clinicals, and includes domestic travel several times a year for onsite customer research and clinician shadowing. Our Mobile UX team designs clinician-facing iOS and Android apps, ambient and AI- or voice-based experiences, and related web workflows to create a cohesive cross-platform experience; the team and surrounding departments are based in India. Our vision is to make healthcare simpler and support an accessible, high-quality, sustainable healthcare ecosystem. We offer a competitive total rewards package, with a base salary range of $153,000–$259,000 and, depending on eligibility, annual bonuses, variable compensation, and equity plans. Benefits and perks include health and financial benefits, commuter support, employee assistance and tuition assistance, employee resource groups, collaborative workspaces, flexible work arrangements, and company events. Our culture emphasizes inclusion, accountability, support, learning, and work-life balance. last updated 41 week of 2026