Lead UX Design Researcher

Salary: $130,000 - 222,000 per year Requirements: At least 5 years of professional UX or product design experience, including experience designing healthcare systems; healthcare experience is required. Experience with primary research methods such as user interviews, contextual inquiry, and observation. Ability to synthesize research and user feedback into clear design direction and product recommendations. Experience designing enterprise, financial, healthcare, or other complex operational workflows. Demonstrated ability to lead significant design initiatives and align Product, Engineering, Design, and other partners. Experience creating experience frameworks, information architecture, interaction designs, wireframes, prototypes, and detailed design specifications. Experience applying AI tools to research, design, prototyping, or product development, with the ability to assess and adapt their use as capabilities evolve. A portfolio demonstrating problem framing, research synthesis, interaction design, and the reasoning behind design decisions. Ability to travel within the United States for healthcare practice visits approximately 15–25% annually. Experience with revenue cycle management, medical billing, ambulatory or independent practice environments, healthcare AI, or AI-enabled product development is preferred. Responsibilities: Lead user research, including interviews, contextual inquiry, observation, and practice visits, to understand workflows, user needs, and business challenges. Develop experience strategies, information architecture, workflows, prototypes, and detailed design specifications from early concepts through implementation. Apply systems thinking across clinical and revenue cycle workflows, considering inputs, downstream impacts, handoffs, exceptions, and automation opportunities. Turn research findings, user feedback, competitive analysis, and industry insights into design priorities and recommendations. Set and communicate UX direction for complex initiatives, aligning with Product, Engineering, and Design partners and coordinating dependencies across products and workflows. Facilitate design discussions and usability evaluations with cross-functional partners and healthcare practice users, incorporating feedback during product development. Establish consistent interaction patterns and design approaches across documentation, authorization, medical coding, and revenue cycle experiences. Use AI tools where appropriate in research, synthesis, design, and prototyping; assess their benefits and limitations, apply human judgment, and share effective practices. Contribute design expertise, research insights, and reusable practices to improve UX quality across product development. Conduct competitive and industry research, build relationships with healthcare practice users, and gather feedback to refine solutions. Collaborate with teams responsible for related workflows to identify dependencies and support consistent experiences. Explore emerging design, research, prototyping, and AI capabilities; contribute to shared UX methods, standards, frameworks, and practices. Help cross-functional teams connect design decisions with user needs and measurable outcomes, and advance approaches for complex healthcare workflows. Technologies: AI Support UX UI Design Spark More: We are partnering with hackajob to connect professionals with athenahealth. Our vision is to create a thriving ecosystem that delivers accessible, high-quality, sustainable healthcare. We provide healthcare IT solutions and expert services designed to simplify providers work so they can focus on patients. This Lead UX Researcher, RCM Documentation role shapes experiences for medical coding, documentation, authorization, and revenue cycle management. The role is hybrid in Boston, Massachusetts, and reports to the Director of User Experience. You will join a team that works with healthcare practices and partners across Product, Engineering, Design, and related healthcare and revenue cycle teams, using research, prototyping, testing, and iterative design. The team also explores appropriate applications of AI and emerging technologies. The expected base salary range is $130,000–$222,000; pay depends on factors including experience, skills, qualifications, and location. Depending on eligibility, our total rewards may include annual bonuses, variable compensation, and equity, in addition to health and financial benefits. We also offer location-specific perks such as commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces. Our flexible work approach supports balancing in-office collaboration with other ways of working. We foster an inclusive, supportive, learning-oriented culture grounded in shared values of inclusiveness and accountability. last updated 41 week of 2026