Deskside Technician

Provide onsite hardware and software support services to clients, including troubleshooting and resolving break/fix issues for PCs, printers, mobile phones, and tablets. Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment. Troubleshoot and resolve network connectivity issues from the user device to the network. Perform regular meeting room checks, ensuring that all AV equipment, connectivity, conferencing systems, and room technology are functional for meetings. Support the setup, operation, and troubleshooting of IT, AV, and conferencing equipment for company events and townhalls. Implement virus detection, eradication, and endpoint protection procedures. Support and maintain asset and inventory management activities, including AMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices. Assist users with Microsoft 365 productivity tools, including Teams and Outlook, and support setup and configuration of mobile devices and tablets. Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction. May be required to render overtime in order to support events, townhalls, and critical business activities.