Multilingual Helpdesk Technician Specialist (Italian)

About the role Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Italian. Key responsibilities Provide restorative or maintenance actions to resolve end-user problems Resolve account specific technical, customer, end-user issues Respond to end-user problems based on standard procedures Correctly track incidents and calls, including entering data into the database timely and accurately Key requirements Bachelor's degree or vocational in IT-related courses is a plus Minimum of completed two (2) years in college or has finished a Diploma/Certificate course Basic hardware knowledge Basic software knowledge Basic networking Average written and spoken communication skills in one or more languages including but not limited to English and Italian Able and willing to take several calls a day when necessary Familiarity and good working knowledge in PC hardware and software troubleshooting Prior Software Application support (e.g. Outlook, etc.) experience is a plus Prior BPO experience in Technical Support is a plus Work setup: 1–2 months of onsite training in Pasay, Philippines, followed by a temporary work-from-home setup until further notice.