Product Owner, Sr.

About the Stefanini DEX3 Practice The Stefanini DEX3 Practice delivers Digital Employee Experience managed services to large global enterprise customers. The practice is organized into four tracks: Product Owners own the customer relationship, roadmap, and backlog; Architects own platform and solution design; Platform Engineers run the DEX platforms; and Automation Engineers own the engineering lifecycle for automations delivered through the DEX platforms. Nexthink is the practice"s primary DEX platform, with ControlUp, Lakeside SysTrack, Aternity, 1E, and other platforms supported based on customer requirements. Depending on the account, platforms are integrated with tools such as Microsoft Intune, ServiceNow, and Azure. The practice consults with customer endpoint teams on Microsoft Intune and builds specific Intune artifacts on request, but does not administer customer Intune tenants day to day. Automation assets live in a shared GitHub library with pull-request review, AI-assisted code review, and automated code signing before anything reaches a customer estate. The team works closely with Stefanini colleagues globally to standardize practices and share reusable assets. Position Summary The DEX Product Owner is the primary customer-facing role for assigned Digital Employee Experience engagements. This individual owns the customer roadmap and backlog, facilitates prioritization, translates business and employee-experience needs into actionable work, and ensures the DEX team remains focused on the highest-value outcomes. The Product Owner partners with customer stakeholders and with the practice"s Architects, Platform Engineers, Automation Engineers, other Product Owners, and the DEX3 Practice Lead. The role owns the operating cadence for the account, including discovery, backlog refinement, weekly reviews, roadmap planning, XLA and value reporting, and executive business reviews. The Product Owner is expected to interpret operational, experience, sentiment, and ticket data directly to identify opportunities and support prioritization. Product Owners are the connective tissue of the practice"s operating model: they bring customer priorities and experience data into the practice and bring measured outcomes back to the customer. Account assignments may range from one complex enterprise engagement to a portfolio of smaller engagements, depending on scope and operating cadence. Key Responsibilities Customer Relationship and Governance Serve as the primary customer-facing contact for assigned DEX engagements. Build trusted relationships across IT, service desk, EUC, application, infrastructure, HR, communications, and executive stakeholders. Own the weekly operational review and lead monthly and quarterly executive business reviews for assigned accounts. Set clear expectations, communicate progress and risks, and facilitate timely customer decisions. Coordinate with account, delivery, and practice leadership on scope, dependencies, escalations, and growth opportunities. Coordinate stakeholder communications, adoption planning, and organizational readiness for DEX improvements that change employee workflows or support experiences. Roadmap, Backlog and Prioritization Own and maintain the customer DEX roadmap and prioritized backlog. Facilitate discovery sessions, use-case workshops, backlog refinement, and planning discussions. Translate customer objectives, recurring support demand, DEX observations, and employee feedback into clear epics, features, user stories, and acceptance criteria. Prioritize work based on employee impact, business value, feasibility, risk, customer urgency, and available capacity. Balance customer-requested work with proactive opportunities identified by Architects, Platform Engineers, and Automation Engineers. Maintain backlog quality, sequencing, dependencies, decisions, and status visibility. Insights, XLAs and Value Realization Interpret dashboards, ticket trends, device and application experience data, sentiment, adoption, and operational metrics to identify improvement opportunities. Lead the definition of desired outcomes, baselines, success measures, and Experience Level Agreements (XLAs) in partnership with customer stakeholders and the DEX delivery team. Track and communicate realized outcomes such as reduced support demand, improved reliability, faster resolution, higher adoption, risk reduction, and employee-experience improvement. Convert findings into understandable recommendations for technical and non-technical stakeholders. Own the customer value story and continuously refine the roadmap based on measured results. Delivery Enablement Partner with Architects, Platform Engineers, and Automation Engineers to validate requirements, clarify customer intent, and establish acceptance criteria. Support estimation and sprint or delivery planning without prescribing technical implementation. Remove business and stakeholder blockers, secure decisions, and coordinate customer validation or testing. Confirm delivered outcomes with the customer and capture follow-up work, lessons learned, and enhancement opportunities. Maintain appropriate documentation, meeting actions, decisions, roadmap artifacts, and backlog hygiene. Practice Growth and Continuous Improvement Partner with the practice"s other Product Owners to share operating cadence, templates, use-case patterns, value measures, and customer success practices across accounts. Support presales, account expansion, demonstrations, and transition activities when requested. Share customer feedback with the Practice Lead and help improve the managed-service operating model. Stay informed about DEX, digital workplace, ITSM, employee experience, and product-management practices.