AWS Platform Support Lead

Salary: $104,000 - 114,400 per year Requirements: Bachelors degree in Computer Science, Information Technology, or a related field. At least 8 years of IT infrastructure and production support experience, including 5 or more years operating AWS cloud environments. Experience leading platform support teams in production settings and working within ITIL-based service management environments. Strong knowledge of cloud networking, security, infrastructure architecture, and AWS operations. Hands-on familiarity with AWS services including EC2, S3, VPC, IAM, RDS, Lambda, Route 53, ELB/ALB/NLB, CloudWatch, CloudTrail, Auto Scaling, SNS/SQS, EKS, and ECS. Experience with Linux (including RHEL, Amazon Linux, and Ubuntu), Windows Server, databases such as MySQL, PostgreSQL, and DynamoDB, and monitoring tools such as Datadog, Dynatrace, Prometheus, Grafana, and the ELK Stack. Familiarity with Terraform, CloudFormation, Ansible, Jenkins, GitHub, GitLab, Azure DevOps, Python, Shell scripting, and PowerShell. Strong leadership, communication, and stakeholder management abilities. Preferred certifications include AWS Certified Solutions Architect – Professional, AWS Certified SysOps Administrator – Associate, AWS Certified DevOps Engineer – Professional, AWS Certified Security – Specialty, and ITIL Foundation. Helpful additional experience includes Kubernetes and container platforms, FinOps and AWS cost optimization, Azure or GCP, SRE and observability practices, and global 24x7 operations. Key strengths include AWS cloud operations leadership, production support, incident and problem management, platform reliability and SRE, team mentoring, automation, continuous improvement, cloud security and governance, and performance optimization. Responsibilities: Lead, coach, and develop AWS platform support engineers; provide technical guidance, conduct performance reviews, and plan professional development. Manage support coverage and shift governance, and promote adherence to operational SLAs and OLAs. Oversee AWS infrastructure operations across multiple environments, maintaining platform availability, scalability, performance, reliability, and security. Establish support standards, operating procedures, and best practices, and serve as the escalation point for complex production issues. Direct incident, problem, change, and release management, including major incident response, recovery coordination, incident bridge leadership, and stakeholder communications. Conduct root cause analyses and implement preventive measures; monitor service trends and recommend improvements to platform stability. Develop proactive monitoring and alerting, define and track SLAs, KPIs, and operational metrics, and provide regular operational reports and service reviews. Plan capacity and optimize platform performance. Automate operational work using Infrastructure as Code and tools such as Terraform, CloudFormation, Ansible, Python, and Shell scripting; support CI/CD processes and deployments. Enforce cloud security policies and compliance requirements, review IAM and access controls, and work with security teams to address vulnerabilities and audit findings. Collaborate with application, DevOps, security, network, business, customer, and other stakeholder teams. Drive ongoing service improvement initiatives. Technologies: AWS Lambda Ansible Architect Azure CI/CD Cloud CloudWatch Datadog DevOps Dynatrace EC2 ELK GCP GitHub GitLab Grafana IAM Support ITIL Jenkins Kubernetes Linux MySQL Network PostgreSQL PowerShell Prometheus Python RHEL Security Terraform Ubuntu Windows Incident Management More: We are hiring an AWS Platform Support Lead for a role with a pay range of $50–$55 per hour. Our benefits include medical, dental, and vision insurance; a 401(k); a health savings account; short- and long-term disability insurance; life and AD&D coverage; paid sick leave where required by law; supplemental insurance; identity theft protection; pet insurance; wellness programs; an employee assistance program; and career development opportunities. Benefit eligibility and terms may vary by employment status, service length, and work location, and plans may be changed in accordance with applicable laws. Founded in 2010 and headquartered in the Washington, DC metro area, we are Cynet Systems Inc., a technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We provide staffing solutions in IT, engineering, life sciences, clinical, and professional fields, with recruiting operations across North America and Asia. As a certified Minority Business Enterprise, we support organizations in building teams and professionals in developing their careers. Our certifications include ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II. last updated 39 week of 2026