Technical Travel Specialist

At Cyclad, we work with top international IT companies to help them deliver cutting-edge technologies that shape the future. We are currently looking for an experienced Technical Travel Specialist to join an international team supporting clients with technical implementation, onboarding, and ongoing service delivery.In this role, you will act as a key liaison between clients, product teams, and service delivery teams, ensuring smooth client onboarding, successful technical implementations, and effective post-implementation support. You will lead testing activities, troubleshoot technical issues, research solutions, and collaborate with internal teams to ensure successful outcomes for new and existing clients.Project information:Type of project: IT serviceOffice location: Katowice, PolandWork model: Remote – 100% remotely, with onboarding in the office on the first dayBudget: 65–80 PLN net/hour – B2BProject length: Long-termStart date: ASAPLocation: PolandYour responsibilities:Lead end-to-end testing for new client implementations and provide official go-live sign-offEnsure systems and configurations meet the required standards before going liveSupport customer onboarding by participating in implementation callsManage company profile imports and identify setup gaps, errors, and configuration issuesProvide post-implementation support until the client reaches steady stateManage Office ID mapping and troubleshoot ongoing technical issuesCollaborate with Product Teams on the development and implementation of new functionalitiesConduct testing of new functionalities and support product-related technical activitiesResearch technical issues and escalate them to the appropriate internal teamsAct as a key liaison between clients, Product Teams, and Service Delivery TeamsSupport Service Delivery teams with technical implementation and troubleshooting activitiesEnsure effective communication and collaboration across teams throughout the implementation processRequirements:Experience in a technical customer support, implementation, or service delivery roleStrong analytical and problem-solving skillsAbility to research and troubleshoot technical issuesExperience working with clients and supporting customer onboarding processesGood understanding of technical implementation and testing processesAbility to work effectively with Product Teams and Service Delivery TeamsStrong communication and interpersonal skillsAbility to manage multiple tasks and priorities in a client-facing environmentGood attention to detail and ability to identify configuration and setup issuesAbility to work independently and collaboratively in an international environmentFluency in EnglishNice to have:Experience in the travel or travel technology industryExperience with Office ID mappingExperience supporting complex client implementationsExperience working with product development teamsFamiliarity with technical service delivery processesExperience with testing and go-live activitiesWe offer:Fully remote working modelFull-time cooperation agreement based on B2BPrivate medical care with dental care (covering 70% of costs)Multisport card (also for an accompanying person)Life insuranceOpportunity to work in an international IT environmentRecruitment process:Introductory callTechnical interviewFinal decision