Tech Service Delivery Specialist

📋 Description Prioritize and translate expectations between business teams, tech teams and external vendors Manage and follow up on service deliveries from external vendors and service providers Ensure the quality of supplier deliverables and secure adherence to agreed service levels Communicate with strategic vendors and global teams to ensure system stability for daily operations Develop and improve support processes and ways of working between internal product teams and Guide product teams on operational procedures to maintain stable and high-quality product 🎯 Requirements A degree in Business Administration, IT or a related field (ITIL familiarity is a plus) A background in business, IT or service-delivery functions, ideally with experience supporting both ITIL certification or familiarity with ITIL principles Experience in QA (Quality Assurance) testing and using ServiceNow or similar service-management Hands-on experience managing critical business services in complex tech environments Work experience within global organizations operating across multiple markets 🎁 Benefits 25% Staff discount on all our H&M Group brands, both in stores and online H&M Incentive Program – HIP Private Health and Life Insurance Food Vouchers Long Service Reward at 10, 15 & 20 year anniversary Baby Birth Gift Card