Support Engineer

WHY MINTLIFY?
We're on a mission to empower builders.
– Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
– Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
– Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
WHAT YOU'LL WORK ON HERE
– Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them
– Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again
– Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring
– Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product
– Responding to product and technical questions through our support inbox with speed, precision, and care
WHAT YOU’LL BRING TO THE TABLE
– Strong engineering foundation - CS degree or engineering experience, demonstrated through shipped projects and real GitHub activity
– Some experience in a technical support or developer-facing role is a plus, but engineering chops come first; this role works for a strong new grad or someone with a few years under their belt
– Has directly owned a customer relationship or support queue - not just contributed to one
– Ability to diagnose and resolve technical issues end-to-end, independently
– Exposure to AI tooling, automations, or LLM-based workflows - you've built something with them, not just used them
– Exceptional written communication - your messages are friendly, precise, and professional; customers feel genuinely heard and helped, not just responded to
– A builder mindset - you see a manual process and feel compelled to automate it; you'd rather spend an hour building something that saves ten than do the same task twice.
For this role, we prefer candidates based in the PST time zone.
COMPANY BENEFITS:
– Competitive compensation and equity
– 20 days paid time off every year
– 401k or RRSP
– $420/month wellness stipend