Senior Forward Deployed Engineer

WHY MINTLIFY?
We're on a mission to empower builders.
– Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 20,000+ companies, including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
– Small team, huge impact: We recently passed 65 employees and raised a $45 million Series B led by A16Z and Salesforce Ventures. Each new hire has a huge impact on shaping the company's trajectory.
– Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
WHAT YOU'LL WORK ON HERE
– Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed
– Shipping code, reliable software, and systems that carry production traffic from day one
– Pioneering the patterns for deploying Solstice Analytics inside organizations with 100,000+ employees
– Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product
– Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures
– Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild
– Debugging production issues across the full stack and own them to resolution
– Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates
– Feeding field knowledge back into the core product so we never solve the same problem twice
WHAT YOU BRING TO THE TABLE
– 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work
– Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust
– Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments
– Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon
– Bonus points: Previous founding experience. Experience in an FDE, solutions architecture, or professional services motion.
WHY YOU SHOULD JOIN OUR ENTERPRISE SOLUTIONS TEAM
The Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Solstice Analytics builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue.
COMPANY BENEFITS:
– Competitive compensation and equity
– 20 days paid time off every year
– 401k or RRSP
– $420/month wellness stipend
– 100% coverage for Health, dental, vision
– Free Ubers to and from work
– Free lunch and dinners
– Annual team offsite (previously went to Alaska, Hawaii)