Sr. AWS Application Production Support Engineer

Job Title: Production Support Engineer – AWS Duration: Full Time / Permenent Role Location: Birmingham, AL, Columbia, SC, Knoxville, TN or Lafayette, LA Work Mode: 5 Days Onsite Position Overview Provide production support for critical HR, Finance, and other back-office applications hosted in AWS. Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4–6 weeks (typically Sun-Wed). One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support. Candidates must be flexible and comfortable supporting a 24x7 production environment. Key Responsibilities Monitor production systems, alerts, scheduled jobs, and application health. Perform incident triage, troubleshoot failures, analyze logs, and restore services. Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines. Use ServiceNow (or similar ticketing tools) to document and manage incidents. Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings. Identify opportunities for automation and operational improvements. Required Skills 6+ years of production/application support experience. Strong AWS production support experience, including console navigation and log analysis. Experience with: AWS services Amazon RDS Amazon Redshift AutoSys Incident management and troubleshooting ServiceNow or comparable ticketing systems Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them. Nice to Have AWS Associate Certification. Python scripting (strongly preferred for at least one of the three hires). Experience supporting HR, Finance, or other enterprise back-office applications. Automation experience. Key Success Factors Strong log analysis and troubleshooting skills. Ability to independently investigate issues Ref: #404-IT Pittsburgh