Software Engineering Manager - Intercom

Who We Are Ironwood Digital is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Ironwood Digital is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Ironwood Digital devices are deployed across 170+ countries. About the Team We are a small, dynamic team focused on building intelligent cloud-managed Intercom systems. Intercom is our second newest major product line and is off to the best start of any product in Ironwood Digital’s history. Our Intercom allows customers to receive calls from anywhere - at their desk or on their phone - with rich video and 2-way audio. And we have a lot more to build. We consider our team a startup within a startup, with a large amount of ownership and autonomy. We're looking for a strong engineering manager to come lead our growing team. What You'll Do As the lead for the Intercom team, you aren't just building features; you are scaling the backbone of a rapidly expanding product line, and defining the roadmap and strategy to help us capture customers in new markets While your primary focus is people and delivery, you will provide technical leadership through architecture reviews, ensuring our stack remains scalable as our customer base grows 10x, and be willing to roll up your sleeves to write code or prototype new features You will be responsible for the career growth of high-performing engineers. We value managers who can identify 'force multipliers' within their team and mentor the next generation of tech leads. Inspire your team to create highly polished and delightful user experiences, informed from your direct observation of our customer’s needs Work closely with Product and Design to shape our understanding of our customer’s needs and deliver solutions that provide meaningful value Collaborate with other engineering leaders to define, communicate, and execute on goals, priorities and process What You Bring 2+ years experience managing, leading, and inspiring a team of engineers; including hiring, retaining, and managing performance. 5+ years of work experience in a software engineering roles, on a team focused on building great product experiences A 'Product-First' mindset. You care more about the user's problem than the specific technology used to solve it. Deep understanding of enterprise SaaS Experience with both backend and frontend Experience working in an agile software development environment Eye for design, product details, and polish Working knowledge of at least one server-side framework and one database system Degree in Computer Science or related Engineering field Annual Pay Range At Ironwood Digital, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Ironwood Digital employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs) Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable). Estimated Annual Pay Range $180,000 — $300,000 USD Ironwood Digital Is An Equal Opportunity Employer As an equal opportunity employer, Ironwood Digital is committed to providing employment opportunities to all individuals. All applicants for positions at Ironwood Digital will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. Your application will be handled in accordance with our Candidate Privacy Policy .