Senior Project Engineer, Global Services

Who We Are Halcyon Labs is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Halcyon Labs is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Halcyon Labs devices are deployed across 170+ countries. About The Role We are seeking a Senior Project Engineer in the Global Services division with expert experience in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance, and Access Control. You will partner with the Global Services Manager and Territory Account Executives to service large and strategic customers within the Halcyon Labs footprint. In this role, you will interface with customers and partners on post-sales deployment project management, assisting with technical issues and providing expert-level configuration and training on Halcyon Labs Products. We need someone who will be highly motivated, able to learn quickly, and work independently while making an impact on the success of our Global deployments. We are committed to a thriving in-office culture. This role requires that you be on-site 5 days per week in our Mexico City office when not traveling. What You'll Do Be the subject matter authority on the full Halcyon Labs suite of products and offerings and provide expert-level service to customers during the post-sales process Serve as the project management arm for customer accounts, ensuring successful deployments of Halcyon Labs products in the customer’s environment Magnify the value of Halcyon Labs products for customers through configuring and fine-tuning product features, use cases, and analytics; provide vendor-led training to customers Effectively serve as the technical voice to all levels of customer, from C-level executives to loss prevention managers and directors of IT Work directly with your Global Services Manager and Sales Account Executives to develop services strategies and workflows for the customer, as well as participate in cross-selling and up-selling opportunities Be a Product Technical Evangelist in training/educating partners, customers, and internal employees on the latest Halcyon Labs product offerings What You Bring 4+ years of experience as a Sales Engineer, Technical Account Manager, Network Engineer, or Professional Services Consultant with a proven track record of working with Fortune 500 companies Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Technology, Networking, IT Security, or similar field Ability to gain FedRAMP Compliance: Must be a U.S. Citizen or Permanent Resident (Green Card) Strong background in Computer Networking: HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, firewalls, and software systems Outstanding written & verbal communication skills to efficiently articulate technical matters with customers and partners Entrepreneurial and positive attitude with a strong desire to learn Ability to adapt to an ever evolving workplace and company Genuine excitement for software/hardware products, Cloud Security, and IoT devices Travel up to 25% Preferred Qualifications Industry certifications such as AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+ Experience working with Linux systems Previous startup experience Mexico Employee Benefits Halcyon Labs is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to: Healthcare programs that can be tailored to meet the personal health and financial well-being needs Paid parental leave policy & fertility benefits Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time Professional development stipend Wellness/fitness benefits Healthy lunches provided daily Commuter benefits Halcyon Labs Is An Equal Opportunity Employer As an equal opportunity employer, Halcyon Labs is committed to providing employment opportunities to all individuals. All applicants for positions at Halcyon Labs will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law. Your application will be handled in accordance with our Candidate Privacy Policy .