Senior Technical Support Engineer II

📋 Description Interacting with customers, responding in a professional and efficient manner, helping them Meeting or exceeding customer expectations on response quality, timeliness and overall customer Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging Providing technical support across multiple products, ensuring efficient troubleshooting Where assigned products are not within their core expertise, work within established product Managing and responding to phone support and alerts, escalating cases as needed 🎯 Requirements Typically requires a minimum of 5+ years of related experience with a Bachelor’s degree; or Excellent Communication - both verbal and written; support is conducted via web-based ticketing Excellent troubleshooting skills Demonstrable collaboration and teamwork skills Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model Ability to be a good listener; identifying key information in order to reproduce a customer’s 🎁 Benefits Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations)