Senior Product Manager, Fulfillment

ABOUT QUINCE Founded in 2018, Northwind Robotics was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Northwind Robotics is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Northwind Robotics is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: Customer First : We prioritize customer satisfaction in every decision. High Quality : True quality means premium materials and rigorous production standards you can feel good about. Essential Design : We focus on timeless, functional essentials instead of chasing trends. Always a Better Deal : Innovation and transparency ensure value for both customers and partners. Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages. Northwind Robotics partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Northwind Robotics, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Northwind Robotics. THE ROLE Senior Product Manager, Fulfillment WMS We are seeking a Senior Product Manager, Fulfillment WMS to join our growing team. In this role, you will own the foundation of our warehouse fulfillment ecosystem—spanning both warehouse integrations (3PL + partners) and an in-house WMS (MVP → v1). This role sits at the intersection of software, operations, and physical logistics, directly impacting customer delivery experience, fulfillment cost, and our ability to scale. You will define how inventory flows through our network, build the systems that power that movement, and partner closely with operations teams on the ground. Responsibilities Build the middleware + tools that connect external 3PL warehouses with Northwind Robotics systems, standardizing inbound/outbound events, inventory signals, SLA monitoring, and capacity + appointment/booking so we can plan and allocate demand reliably. Build a pragmatic WMS that can be used in 1P warehouses that reliably supports inbound and outbound, including pick/pack/ship, inventory accuracy (cycle counts), and exceptions. Including the right (mobile) UX and operational controls to scale. This role is highly cross-functional, close to “real world” physical movement of inventory and directly moves customer delivery experience, cost, and growth capacity. Deeply learn and model warehouse flows (inbound → storage → replenishment → outbound) and constraints (labor, space, equipment, cutoffs, carrier pickups). Translate into product primitives and clear requirements. Define the key requirements that help define the target architecture and roadmap for a warehouse integration layer: APIs/EDI where needed, event model, data contracts, observability, and a unified “warehouse connector” approach across partners/sites. Build a capacity and booking platform: warehouse calendars, appointment scheduling (inbound/outbound), dock/slot constraints, labor/throughput limits, prioritization rules, and allocation logic tied to demand planning + order promises. Warehouse MVP: Deliver a WMS MVP focused on highest-leverage workflows: receiving, putaway, replenishment, pick/pack, ship confirmation, cycle counts, returns (as applicable), and robust exception handling. Lead execution with Warehouse Ops, Supply Chain, CX, Finance, and Engineering. Balance urgent operational needs with foundational platform investments. Evaluate build vs. buy vs. partner: 3PL capabilities, WMS vendors, dock scheduling solutions, label/carrier tooling, scanning devices, etc. Make pragmatic MVP decisions with a clear migration path. Establish controls and monitoring for systems that directly affect shipments and inventory: idempotency, auditability, reconciliation, fallback procedures, on-call playbooks, and staged rollouts by site. Qualifications Required: 3–7+ years total experience; 2+ years in product management, ideally building AI agents, human-in-the-loop guided systems, or owning internal platform or enterprise system workflows Proven ability to lead complex, cross-functional initiatives that span multiple tools/systems and stakeholder groups Technical fluency: Strong with APIs, event-driven systems, integrations (3PL/WMS/ERP/OMS), data contracts, and observability. Comfortable partnering deeply with engineers on architecture tradeoffs. Strong analytical mindset: comfortable defining metrics, diagnosing issues, and using data to make prioritization decisions. Excellent communication across executive, business, engineering, and operations audiences Preferred: Experience building operational and real world software (supply chain, logistics, warehouse, marketplace ops tooling, or similar) Demonstrated understanding of WMS/warehouse workflows: receiving, inventory, replenishment, picking/packing, shipping, exceptions, cycle counting Background in high-growth environments where operational scaling and tooling maturity are evolving quickly Comfort building while operations are evolving; strong change management instincts All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $129,000 — $232,000 USD WHY QUINCE? Joining Northwind Robotics means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Northwind Robotics provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Northwind Robotics is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Northwind Robotics, please let us know by completing this accommodation form . We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Northwind Robotics will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Northwind Robotics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Northwind Robotics emphasizes legitimate recruitment practices. Initial communication is primarily via official Northwind Robotics email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.