IT Systems Engineer

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Work Arrangement: Permanent WFH Work Shift: Monday-Friday/Morning Shift ABOUT THE ROLE: The IT Systems Engineer is responsible for providing technical support and troubleshooting services to clients in a Managed Services Provider (MSP) environment. This role serves as a key point of contact for end-user support, Microsoft 365 administration, endpoint management, and general IT operations. Working within a fast-paced MSP environment, the IT Systems Engineer will manage support requests, maintain service level agreements (SLAs), and collaborate with internal teams to deliver high-quality technical solutions that enhance client productivity and security. RESPONSIBILITIES: Technical Support & Service Delivery Provide exceptional support via phone, remote session and email. Troubleshoot and resolve issues across Microsoft 365, Windows, networking and modern workplace technologies. Support Exchange Online, SharePoint Online, Microsoft Teams, Entra ID and Intune environments. Perform root cause analysis and implement long term solutions. Maintain accurate ticket notes, documentation and knowledge base articles. Manage onboarding, offboarding and device lifecycle activities. Work collaboratively with senior engineers and specialists to deliver positive customer outcomes. Cyber Security & Identity Management Support customers in improving their cyber security posture. Administer and troubleshoot Microsoft Defender, Multi Factor Authentication and Conditional Access. Support identity and access management activities within Microsoft Entra ID. Assist with security incident response, alert investigation and remed0iation activities. Support endpoint security and vulnerability remediation initiatives. Contribute to Secure Score improvements and Essential Eight uplift activities. Customer Experience & Operational Excellence Keep customers informed throughout the lifecycle of requests and incidents. Work within agreed SLAs and prioritise tasks effectively in a fast-paced MSP environment. Identify opportunities for automation, standardisation and continuous improvement. REQUIREMENTS: Minimum 2 years’ experience within a Managed Service Provider (MSP) environment Strong proficiency administering Microsoft 365 environments including Exchange Online, Teams, SharePoint, Entra ID, Microsoft Defender and Copilot. Experience in Intune and endpoint management Desktop support expertise Understanding of networking and security technologies: Fortinet, Cisco Meraki and Ubiquiti experienced highly regarded. Confident troubleshooting across hardware, software, and networking layers Experience working with ticketing systems, SLAs, and multi‑client environments Experience working with RMM and PSA platforms, such as Datto, ConnectWise, NinjaOne or similar solutions. BENEFITS: Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office* 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years) HMO coverage for employee +1 FREE dependent on the first day of employment +1 additional FREE dependent per successful year of tenure (up to five (5) years) We provide Relocation Salary Loan assistance* Tenure Incentive Program* Referral Bonus of up to Php20,000.00* ALL government mandated benefits * Terms and conditions apply