IT Support Engineer (Freshers - Mid-level)

1 to 2 weeks training provided Service Desk Engineer Provide first level off-site support to end-users, support to troubleshoot and solve technical problems To provide accessible, timely, effective, efficient, and professional quality service to resolve problems Prompt response to queries via voicemail / email / fax Accurate assessment/ resolution of problems Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests Coordination for employee user account administration, activation, changes, and terminations Receive and answer all users' IT service request calls Preferred: With IT technical support experience or call centre experience is a plus Strong communication and customer service skills. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support. Location: South Working Hours: 5 Working Days (any day within the week) 8/9 staggered hours between 7.30AM-9PM, subject to the arrangement by your reporting manager