IT Helpdesk Engineer

Want to start a career in IT support? Join our team to help healthcare staff with their day-to-day IT issues. No heavy IT background needed . If you communicate well and are willing to learn, we would love to hear from you. Key Responsibilities: User support: Handle incoming IT service requests and provide on-site or off-site support to healthcare end-users, including prompt response to queries via calls/ voicemail / email / fax. Troubleshooting: Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests Account administration: Coordinate user account activation, changes and terminations. Requirements: Able to communicate well to end-users over the phone Good learning attitude with an interest in IT