IT Support/Desktop Engineer ( Entry Level - 12 - Shift )

Responsibilities Perform onsite troubleshooting at client locations for platform-related issues. Respond promptly to incidents, investigate root causes, and provide temporary or permanent resolutions. Provide timely status updates to relevant stakeholders. Execute service requests related to client platforms at client sites. Monitor service levels, maintain system configurations, and provide regular reports. Participate in client platform implementation and upgrade projects onsite . Manage client platform projects, ensuring timely delivery and adherence to scope. Conduct research and evaluation of client platform tools and technologies. Provide systems-related technical advice to customers and project teams. Oversee client platform management systems and manage system changes through the change request process. Support presales activities for client platform solutions. Gather business or application requirements to perform infrastructure analysis and design. Ensure service levels meet agreed standards and propose action plans when required. Establish facility management standards and best practices to ensure operational consistency across project and facility teams. Requirements Good command of English to effectively liaise with different stakeholders. Minimum qualification: NITEC/Higher NITEC or equivalent. Comfortable working in healthcare environments. Willing to take MMR & TDAP vaccines (claimable). Open to travel islandwide