IT Quality Assurance Analyst

Salary: $123000 - 168000 per year Requirements: We require a bachelors degree plus at least 2 years of quality assurance experience in a financial services organization, or a high school diploma/GED plus 6 years of quality assurance experience in a financial services organization. We need hands-on experience testing Salesforce configurations, including page layouts, flows, validation rules, security settings, profiles, permission sets, and custom Apex/Lightning components. We prefer familiarity with banking or financial services processes such as retail banking, lending, wealth, or deposits, ideally within a bank, credit union, or similar institution. We expect working knowledge of QA and defect-tracking tools such as JIRA, TestRail, Azure DevOps, or comparable platforms. We require a solid understanding of integration testing, including REST/SOAP APIs, middleware, and data feeds, with experience validating data across connected systems. We look for strong analytical, documentation, and communication skills, along with the ability to collaborate effectively with both technical and non-technical partners. Salesforce certifications such as Salesforce Administrator or Platform App Builder are preferred. Experience in regulated environments with strict control and audit requirements, such as banking, financial services, or insurance, is preferred. Responsibilities: We lead test planning and execution for Salesforce Financial Services Cloud enhancements, releases, and projects, covering functional, regression, integration, and user acceptance testing. We develop and maintain detailed test cases, scripts, and test data aligned to business requirements, user stories, and acceptance criteria in an agile setting. We perform manual testing for core Financial Services Cloud capabilities, including financial accounts, client data models, households or relationship groups, referrals, and onboarding journeys. We validate end-to-end workflows across Salesforce FSC and integrated platforms such as core banking, digital channels, data warehouses, document management, and middleware like MuleSoft, including APIs and batch processing. We log, prioritize, and track defects through resolution while partnering closely with Salesforce admins, developers, integration teams, and product owners. We carry out regression testing for major and minor releases, including smoke and sanity checks in lower environments and production validation when needed. We participate in requirements and design reviews to identify testability, quality, and control considerations early in the lifecycle. We help estimate and plan testing effort for functional, regression, integration, and UAT support during agile sprint planning. We ensure test coverage for regulatory and compliance-related requirements within the Salesforce FSC solution. We document and maintain QA deliverables such as test plans, traceability matrices, execution logs, and defect metrics in line with IT quality and SDLC standards. We support and improve QA standards, templates, and processes, including contributing to the test automation strategy for Salesforce. We collaborate with business stakeholders to support UAT, share testing progress updates, and demonstrate validated functionality as needed. We monitor and report key quality metrics to support continuous improvement. Technologies: Apex Azure Cloud DevOps Support JIRA MuleSoft REST SOAP Salesforce Security More: We are seeking an IT Quality Assurance Analyst II to help ensure the quality, stability, and compliance of our Salesforce Financial Services Cloud application supporting banking and financial services operations. In this role, we focus on improving QA practices across Salesforce FSC and related integrations while working closely with development, product, and business teams. We also offer a competitive, thoughtfully designed benefits program as part of our total rewards package at First Citizens Bank. last updated 28 week of 2026