Cloud Support Engineer

Salary: $108000 - 151000 per year Requirements: Bachelors degree in Computer Science, Information Systems, Engineering, Mathematics, or a related field Four (4) years of additional relevant experience can be substituted for a bachelors degree An associates degree in a related field plus two (2) years of relevant experience can substitute for a bachelors degree AWS Cloud Practitioner or Azure Fundamentals (AZ-900) may substitute for 0.5 years of experience CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+ may substitute for 1 year of experience Advanced certifications like AWS Solutions Architect Associate or Azure Solutions Architect (AZ-305) may substitute for 2 years of experience Additional relevant certifications may substitute for 0.5 years of experience Proven experience in Linux system administration including command-line management and networking Experience in Kubernetes environments, focusing on container management and troubleshooting Familiarity with ticketing, alerting, and incident response tools Excellent written and verbal communication skills to convey technical issues to diverse audiences Ability to manage and resolve multiple incidents effectively under pressure Responsibilities: Troubleshoot, resolve, and document complex support tickets via ServiceNow, phone, and email, ensuring compliance with SLAs Monitor and triage incidents triggered by automated alerts, following established SOPs and runbooks for resolution Solving technical issues related to Linux and Kubernetes independently, escalating only when necessary Collaborate with product and backend engineers to reproduce issues, confirm fixes, and improve system documentation Analyze trends in support incidents, providing structured feedback to engineering and improvement teams Deliver exceptional, mission-critical support to government and enterprise clients, maintaining professional communication during incidents Contribute to the enhancement of documentation, runbooks, and response protocols to boost service reliability and efficiency Required to work a night shift from 10 PM to 6 AM, including rotating weekends as needed based on business requirements Technologies: AWS Architect Azure Backend Cloud Support ITIL Kubernetes Linux Network Security ServiceNow Cisco More: We are Halcyon Labs, seeking a dedicated and mission-oriented Cloud Support Engineer (CSE) to enhance our team based in Tysons, VA. This role is pivotal in supporting our hybrid cloud infrastructure operations through essential 24x7 incident response and customer service. You will engage with engineering teams and help ensure our enterprise and government customers experience smooth cloud integration and support. We offer a collaborative environment, comprehensive benefits, and opportunities for personal growth within our skilled team. last updated 27 week of 2026