Associate Technical Services Engineer II

📋 Description Resolve questions on architecture, performance, recovery, security, and everything in between Be an expert resource on best practices in running MongoDB at scale Be an advocate for customers' needs - interfacing with product management and development teams on Contribute to internal projects, including software development of support tools for performance 🎯 Requirements Excellent communication skills, both written and verbal Genuine desire to help people Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting Ability to think on your feet, remain calm under pressure and solve problems in real-time Desire and ability to rapidly learn a wide variety of new technical skills Strong teamwork: willingness and ability to get help from team members when required, and the good 🎁 Benefits Equity Employee stock purchase program Flexible paid time off 20 weeks fully-paid gender-neutral parental leave Fertility and adoption assistance Registered Retirement Savings Plan (RRSP) with employer match