Amazon Connect Solution Architect

Salary: $114,400 - 124,800 per year Requirements: 15+ years of experience Expertise in Amazon Connect, AWS Lambda, Lex, Connect Flows, and Contact Lens Experience with API integrations, AWS architecture, and solution design Responsibilities: Partner with product and engineering teams to define Amazon Connect architecture, provide strategic recommendations, and identify opportunities to integrate AWS services Design end-to-end Amazon Connect solutions aligned with business and customer experience objectives Collaborate with business stakeholders, product teams, and engineering teams to establish contact center strategy Develop scalable, secure, and highly available Amazon Connect architectures Recommend AWS services and integrations to improve omnichannel customer engagement Lead architecture reviews, solution roadmaps, and platform modernization initiatives Define strategies for IVR, routing, self-service, and customer journey optimization Ensure compliance with security, governance, and AWS best practices Provide technical leadership throughout implementation, migration, and transformation projects Evaluate emerging technologies and recommend innovation opportunities Produce architecture documentation, standards, and executive-level solution presentations Technologies: API AWS Lambda Security Cloud Architect More: We are Cynet Systems Inc., a technology staffing and workforce solutions company founded in 2010 and headquartered in the Washington, DC metro area. We serve Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada, delivering staffing solutions across IT, engineering, life sciences, clinical, and professional fields. We are a certified Minority Business Enterprise and hold ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II certifications. The pay range for this role is $55–$60 per hour. Our benefits include medical, dental, and vision insurance; a 401(k) retirement plan; a health savings account; disability, life, and AD&D insurance; paid sick leave where required by law; supplemental insurance; identity theft protection; pet insurance; wellness programs; an employee assistance program; and career development opportunities. Benefit eligibility and terms may vary by employment status, tenure, and location, and plans may be modified in accordance with applicable laws. last updated 39 week of 2026