Zendesk Administrator

Smarter Support Automation for America's Evolving Property Management Industry Make your Zendesk expertise essential to smarter property management across America. As a Zendesk Administrator , you'll optimize support workflows, automate ticket resolution, and strengthen service efficiency across US operations. Pursue a long-term global career with Emapta, offering permanent remote flexibility, international exposure, professional growth, and a Top 1% workplace experience. Your Career in IT Support and Property Technology Employment Type: Full-time Shift: Night Shift, Weekends Off Work Setup: Work From Home Salary: PHP 80,000 - PHP 120,000 Exciting Perks Await! Day 1 HMO coverage with a free dependent Competitive Salary Package Night differential pay to maximize your earnings Permanent work-from-home arrangement Fixed weekends off Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with a minimum of 6 months of company tenure.) Unlimited upskilling through Emapta Academy courses (Learn more: https://emapta.com/training-calendar/ ) Free 24/7 access to our office gyms in Ortigas and Makati, with a free physical fitness trainer Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits A total of 20 annual leave credits to use at your discretion, including 5 credits convertible to cash Fun employee engagement activities Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment The Qualifications We Seek Essential Qualifications More than 3 years of hands-on Zendesk administration experience, with expertise in system configuration beyond routine ticket management Strong proficiency in Zendesk triggers, automations, macros, views, business rules, user permissions, and Explore Experience in property management, real estate, or similar service-oriented operations, strongly preferred Proven ability to audit, restructure, and optimize complex or inefficient Zendesk environments Proactive approach to identifying system inefficiencies and recommending practical improvements Excellent written English communication skills and the ability to produce clear, accurate technical documentation Desirable Qualifications Zendesk Administrator certification Experience with integration and automation tools, including Zapier, Make, webhooks, or the Zendesk API Familiarity with property management software, such as AppFolio, Buildium, Yardi, Vantaca, or similar platforms Experience with Zendesk AI agents, answer bots, or AI-powered customer support solution Your Daily Tasks Serve as the primary point of contact for all Zendesk-related issues raised by internal teams, and troubleshoot and resolve technical concerns promptly Audit the existing Zendesk environment to identify system inefficiencies and recommend improvements Remove duplicate or outdated triggers, macros, and views, and simplify ticket fields and forms to improve system efficiency Configure, maintain, and optimize Zendesk triggers, automations, macros, service-level agreements (SLAs), and ticket routing rules Identify repetitive manual processes and implement automated solutions through Zendesk functionality or third-party integrations Maintain and optimize the Zendesk Help Center and knowledge base to improve self-service capabilities and reduce repetitive support requests Document system configurations, workflows, and operational procedures to ensure clarity, consistency, and long-term maintainability Train team members on Zendesk best practices, system features, and updated workflows to improve platform utilization Monitor Zendesk platform updates, emerging features, and AI-powered support tools, and recommend solutions that enhance operational efficiency and customer service quality About the Client Darwin Homes is a technology-driven property management company modernizing residential real estate across the United States. Our client combines innovative technology with local market expertise to simplify property leasing, tenant placement, maintenance coordination, and investment management. Through digital platforms, self-guided tours, online applications, and streamlined resident services, they enhance operational efficiency and customer experiences. Their integrated approach helps property owners maximize investment performance while providing residents with convenient, transparent, and responsive services, establishing a smarter approach to modern property management nationwide. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!