Cloud Support Engineer | Temp WFH | Makati | Flexible Shift | Weekends Off

Cloud Support Excellence for Australia's Managed IT Services Industry Reliable cloud environments depend on responsive support, accurate incident management, and clear customer communication. The Cloud Support Engineer safeguards service continuity across AWS and Azure platforms by resolving issues, maintaining accurate records, and meeting critical service levels. This opportunity offers top 1% talent a long-term global career with Emapta, meaningful technical growth, international exposure, and rewarding professional impact. Snapshot Employment Type: Full-time Work Setup: Temporary Work From Home, Makati Shift: Flexible Shift, Weekends Off Benefits Day 1 HMO coverage with free dependent Competitive Salary Package Fixed weekends off Prime office location in Makati (Easy access to MRT stations, restaurants, and banks) Fully customized Emapta laptop with peripherals Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/ ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment Qualifications At least 2 years of experience in a managed services or IT support environment, including direct customer engagement Certification in Microsoft Azure Fundamentals (AZ-900) and AWS Certified Cloud Practitioner is required Certification in Microsoft Azure Administrator Associate (AZ-104) and AWS Certified SysOps Administrator - Associate is preferred. Proven experience as an AWS Cloud Engineer , with hands-on knowledge of core compute, storage, networking, and identity services Practical knowledge of Microsoft Azure compute, storage, networking, and identity services for supporting and triaging customer environments Demonstrated ability to triage events, incidents, and service requests within an ITIL-aligned support environment Familiarity with serverless computing technologies, particularly AWS Lambda and Azure Functions , including triggers, deployment fundamentals, and common failure modes Proficiency in AWS CloudWatch and Azure Monitor for initial diagnosis and issue triage Hands-on experience using ServiceNow for incident, service request, and change management Strong verbal and written communication skills Commitment to obtain any outstanding required certifications promptly upon employment Availability to work business hours from Monday to Friday , with no after-hours, weekend, or on-call requirements Responsibilities Serve as the first point of contact for cloud customers regarding day-to-day events, incidents, and service requests. Assess the impact and urgency of reported issues accurately. Classify alerts, incidents, and service requests correctly before resolving or escalating them. Manage incidents, service requests, and changes through ServiceNow while meeting service-level agreement targets. Support root-cause analysis and resolution for recurring or complex issues. Maintain accurate ServiceNow and Configuration Management Database records to support efficient resolution and reporting. Engage Major Incident Managers for Priority 1 and Priority 2 incidents. Confirm that events have cleared before closing the corresponding records. Take ownership of triaged issues through resolution. Escalate issues to Level 3 teams with complete and accurate knowledge transfer when required. Create and peer-review change records within agreed timeframes. Contribute to problem management and continual service improvement initiatives. Keep customers clearly informed of outcomes, required actions, responsible owners, and expected timelines. About the Client Our client is an award-winning Australian information technology services provider trusted by more than 2,000 organizations across Australia and New Zealand. With decades of industry experience, it delivers secure cloud, cybersecurity, data center, business continuity, and systems maintenance solutions that support critical operations. Its accomplished team combines technical expertise with genuinely human service, helping businesses maintain availability, strengthen resilience, and modernize confidently. Employees gain meaningful opportunities to learn, innovate, and contribute within a respected, people-centered technology organization. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!