UAT Analyst

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire a UAT Analyst to join our growing company. Job Responsibilities: Conduct User Acceptance Testing (UAT) for business systems, applications, and process enhancements. Develop and execute test plans, test cases, and testing scenarios based on business requirements. Validate system functionality, workflows, integrations, and data accuracy. Identify, document, track, and retest system defects through resolution. Collaborate with business stakeholders to gather requirements and define acceptance criteria. Support system implementations, upgrades, and enhancement projects. Assist with process mapping, workflow analysis, and continuous improvement initiatives. Create and maintain system documentation, test results, user guides, and knowledge base articles. Coordinate with vendors, developers, and internal teams to resolve system-related issues. Participate in system configuration reviews and change management activities. Provide post-deployment validation and support following system releases. Assist with user training and adoption efforts when new functionality is introduced. Monitor system performance and recommend opportunities for optimization. Support the evaluation, testing, and deployment of new business systems as organizational needs evolve. Job Requirements: Bachelor's degree in Information Technology or a related field preferred. Experience with software testing, User Acceptance Testing (UAT), business systems, or process improvement. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Strong attention to detail and organizational skills. Ability to manage multiple priorities and projects simultaneously. Why work with Swak BPO Corp.? Opportunity to work with international teams and companies Opportunity in promotions and salary increases A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost Free meals prepared and provided by the company to promote a healthy lifestyle Free shuttle services provided around Angeles City and nearby areas A recreational facility that provides comfort and entertainment for employees to unwind *This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.