Telemetry and monitoring product manager.

About the role The Monitoring & Management Product Manager is responsible for the strategy, roadmap, governance, adoption and operational success of a global portfolio of vendor software platforms used to remotely monitor and manage audio visual (AV) and workplace technology devices. The role ensures these platforms provide reliable telemetry, actionable alerts, remote support capabilities and useful operational insights that improve service quality and the technology-based office experience. Key responsibilities Own the global product strategy and multi-year roadmap for AV telemetry, monitoring and remote management platforms. Lead proofs of concept and pilots; define success criteria, evaluate results and make evidence-based recommendations for production adoption. Gather and prioritize requirements from Operations, Engineering, product teams and other stakeholders, balancing service value, effort, risk and cost. Manage the product lifecycle for assigned platforms, including evaluation, selection, onboarding, enhancement, integration, adoption, operational transition and retirement. Define platform standards for device onboarding, data consistency, health states, alerts, notifications, remote actions, and role-based access. Drive integration with enterprise service management, event management, asset data, analytics and reporting capabilities to create and support automated workflows and improve leadership decision making. Establish service definitions for in-scope platforms, ensure operational readiness requirements are met, integrate new platforms into PCD runbooks and Operations SOPs. Develop product KPIs and report on platform coverage, reliability, alert quality, adoption, automation, operational outcomes, cost and realized value. Manage strategic vendor relationships, licensing and service reviews; communicate EY requirements and influence vendor roadmaps. Prepare business cases, financial forecasts, investment recommendations and leadership updates for the product portfolio. About you Strong product management experience in a global enterprise technology environment, including strategy, roadmaps, prioritization, lifecycle management and value realization. Experience managing software platforms for monitoring, observing and managing IoT endpoints, including unified communications, workplace technology or AV devices. Understanding of telemetry, events, device health, alerting, incident workflows, dashboards, APIs, data integration and management automation concepts. Ability to translate operational and technical requirements into clear product capabilities, user stories, acceptance criteria and measurable outcomes. Experience developing on-boarding and support processes and operational transition plans for enterprise platforms. Strong analytical and financial skills, including business-case development, cost-benefit analysis, forecasting and KPI definition. Proven ability to build trusted relationships, influence decisions and gain consensus across diverse functions, cultures and geographies. Ability to communicate complex technical topics clearly and concisely to engineering teams, operational stakeholders and senior leadership. Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration or a related discipline, or equivalent work experience. Typically 5 to 8 years of relevant experience in product management, IT operations, monitoring and management, unified communications, workplace technology or a related field. About us EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.