Technical Support Level 3 Engineer

Job Details: We are hiring Level 3 Technical Support Engineers to handle complex infrastructure troubleshooting, high-tier incident escalation, system maintenance, and advanced technical resolution. POSITION: Technical Support Level 3 Engineer / Team Lead WORK SETUP: On-site / Corporate Deployment JOB RESPONSIBILITIES: Investigate and resolve complex, high-severity Level 3 technical incidents escalated from lower support tiers Perform root cause analysis on system disruptions, application bugs, server issues, and network bottlenecks Collaborate with software developers, database administrators, and system architects to deploy permanent fixes Lead system health monitoring, infrastructure maintenance, and quality management protocols Mentor Level 1 and Level 2 support personnel and maintain escalation SLA compliance QUALIFICATIONS: Bachelor's Degree, Diploma, or equivalent field of study Minimum 5 years of solid experience in Level 3 technical support and infrastructure troubleshooting Advantage: Relevant professional management or service framework credentials (for Team Lead candidates) Advantage: Recognized Quality Management or specialized technical certifications BENEFITS: Competitive Salary Package Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG) 13th Month Pay HMO / Medical Insurance Coverage Paid Vacation & Sick Leaves Technical Certification and Career Growth Support HOW TO APPLY: Please submit your updated CV/Resume to [email protected] along with your answers to the screening questions below: What city/province do you currently reside in? How many years of experience (at least 5 years) do you have specifically in Level 3 Technical Support? Do you hold any recognized Quality Management, service framework, or specialized technical certifications? Do you have hands-on experience performing root cause analysis and resolving high-severity enterprise IT incidents? Previous employment details (What is your current or most recent company and job title)? Reason for leaving and current employment status (Resigned, Cleared, etc.)? Expected Salary: Notice Period / Availability: Send your complete CV and answers to [email protected] with the subject line: L3 Tech Support Application - [Your Full Name]