Technical Support Engineer, Application Security

📋 Description Serve as a trusted technical advisor for Enterprise customers, responding to and resolving Work directly with customers to diagnose, troubleshoot and resolve complex technical issues Work with Engineering and Operations teams to remediate issues, suggest steps to mitigate, and Create and maintain knowledge base articles, technical guides, and troubleshooting documentation Work with Engineering and Product teams to improve products and tools. 🎯 Requirements Minimum of 4 years' experience as a Technical Support Engineer supporting globally distributed Exceptional troubleshooting and problem-solving skills. Strong customer service orientation and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Strong understanding of L4/L7 protocols and concepts (TCP/UDP, DNS, HTTP/S, IAM, Load Balancing Experience using online diagnostic and monitoring platforms. 🎁 Benefits Experience in a shift-based or global support environment. Familiarity with SLA/KPI metrics and real-time queue management.