Software Technical Account Manager - Memphis

📋 Description Serve as primary technical point of contact for assigned agencies Diagnose and resolve complex technical issues across Axon's software and integrated solutions Lead technical troubleshooting efforts and coordinate root-cause analysis across Product Manage escalations and ensure timely resolution of customer-impacting issues Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology Partner with deployment teams to design, configure, test, and implement Axon solutions 🎯 Requirements Experience in technical account management, customer-facing technical delivery, deployment support Experience supporting SaaS applications, cloud platforms, software deployments, or integrated Strong troubleshooting and root-cause analysis skills Ability to communicate effectively with both technical and non-technical stakeholders Experience working across multiple teams to solve customer challenges and deliver successful Familiarity with networking concepts, cloud technologies, system integrations, or enterprise 🎁 Benefits Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support