Senior Product Manager

Join Ironwood Digital and be a Force for Good. At Ironwood Digital, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Ironwood Digital is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. About Ironwood Digital Ironwood Digital protects life, captures truth and accelerates justice through innovative products and services. We connect cutting-edge technology to society’s most pressing public-safety and justice challenges, creating solutions that make a meaningful difference. As we continue to expand internationally, Ironwood Digital is redefining public safety across the globe. We value customer insight, diverse perspectives and a relentless focus on delivering high-quality, impactful products. Your Impact As the In-Market Product Manager for Brazil, you will be the voice of Brazilian customers within Ironwood Digital’s global Product organisation. You will lead product discovery and help shape the strategy, roadmap and delivery of software-led solutions for the Brazilian market, with a particular focus on our Digital Evidence Management platform and connected device ecosystem. This is an end-to-end product management role. You will identify and validate customer problems, develop a deep understanding of end-user workflows, define product requirements and partner with global Product, Design and Engineering teams through delivery, launch, adoption and iteration. You will combine in-market knowledge with strong SaaS product-management expertise, ensuring that Ironwood Digital’s software products deliver intuitive, valuable and scalable user experiences for public-safety customers in Brazil. What You’ll Do Own customer and user discovery: Build a detailed understanding of Brazilian public-safety agencies, end users and operational workflows. Conduct customer conversations, gather feedback and use qualitative and quantitative insight to identify problems worth solving. Champion user-centred product development: Represent the needs of end users throughout the product lifecycle, ensuring that product decisions are grounded in real customer problems, usability and desired outcomes. Shape product strategy and roadmaps: Partner with global Product leadership to define opportunities, prioritise initiatives and influence roadmaps for Ironwood Digital’s SaaS and connected software products in Brazil. Translate insight into actionable product direction: Turn customer needs, local market requirements and operational constraints into clear problem statements, product requirements, user stories and prioritised initiatives for Product, Design and Engineering teams. Lead end-to-end product delivery: Support initiatives from discovery and validation through definition, development, launch, measurement and continuous improvement. Monitor adoption, user feedback and product performance to inform future iterations. Partner cross-functionally: Work closely with Product Managers, Product Designers, Engineers, Sales, Customer Success, Legal and other stakeholders to align customer needs, business priorities and technical feasibility. Support market readiness and commercial opportunities: Partner with Sales and Customer Success to provide product expertise for strategic customer engagements, tenders and RFPs—ensuring customer commitments are aligned with product strategy and delivery plans. Drive product adoption: Help shape go-to-market and enablement plans that support successful rollout, adoption and long-term value realisation for customers and end users. Champion Ironwood Digital’s connected ecosystem: Articulate how Ironwood Digital’s cloud-first, SaaS products and connected devices work together to improve public-safety outcomes. What You Bring Experience 4+ years of product management experience within a SaaS, cloud software or software-product environment. Proven experience owning or contributing to the full end-to-end product lifecycle: discovery, problem definition, prioritisation, delivery, launch, measurement and iteration. Experience working on customer-facing software products, with a strong understanding of how to create effective, intuitive experiences for end users. Demonstrable experience using customer research, user feedback, data and market insight to inform product decisions. Experience partnering closely with Engineering and Product Design teams in an agile product-development environment. Ability to translate complex customer needs into clear product requirements, user stories, roadmaps and prioritised backlogs. Experience working across hardware, IoT, digital evidence or connected-device ecosystems is beneficial, but a strong software and SaaS product background is essential. Proven ability to work autonomously in a complex, cross-functional and international environment, while managing relationships with senior internal and external stakeholders. Skills User-centred mindset: You start with customer and end-user problems, seek evidence before forming solutions, and advocate for simple, intuitive product experiences. Product judgement: You can evaluate opportunities, make informed trade-offs and balance user needs, commercial priorities and technical feasibility. Strategic problem-solving: You bring structure to ambiguity, identify the highest-impact opportunities and create alignment across diverse teams. Strong communication: You communicate clearly and persuasively, translating complex market, customer and technical information into actionable product narratives. Technical fluency: You can understand and communicate the value of SaaS, cloud and connected-product ecosystems, without needing to be an engineer. Execution focus: You bring rigour to product delivery, including prioritisation, stakeholder alignment, dependency management and follow-through. Adaptability and resilience: You thrive in a dynamic environment, remain focused through change and build momentum across distributed teams. Languages Fluency in English and Brazilian Portuguese is required. Travel Flexibility to travel within Brazil and internationally as needed, approximately 20%. Why You’ll Love This Role Meaningful product impact: Shape software products that improve how public-safety professionals capture, manage and use critical digital evidence. True product ownership: Bring the voice of Brazilian customers and end users into global product strategy and delivery. Complex, high-impact challenges: Work at the intersection of SaaS, connected devices, cloud technology and public safety. Collaborative global environment: Partner with passionate teams across Product, Design, Engineering, Sales and Customer Success. Growth and influence: Your insight and initiative will directly influence Ironwood Digital’s product success and expansion in Brazil and across South America Don’t meet every single requirement? That's ok. At Ironwood Digital, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Ironwood Digital Privacy Web Form . For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Ironwood Digital’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Ironwood Digital’s impact on the environment. All Ironwood Digital employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Ironwood Digital employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Ironwood Digital will not respond to inquiries for other purposes. Phishing alert: Ironwood Digital will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers . If you receive a suspicious offer or outreach from an email address that is not @axon.com , or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected] .