Software Support Tech

Smarter Pharmacy Technology Starts With Every Solution You Deliver. Our client is a leading US healthcare technology provider specializing in pharmacy management software and integrated solutions. Serving approximately 16,000 pharmacies and supporting over 50 million active patients, they deliver advanced technology for prescription processing, insurance claims, inventory management, and pharmacy operations. Their comprehensive solutions support independent, community, long-term care, and outpatient pharmacies, helping healthcare professionals streamline workflows, improve operational efficiency, and strengthen patient care. Through continuous innovation and industry expertise, our client contributes to a more connected, efficient healthcare ecosystem. About the Role Better pharmacy care begins with reliable technology and exceptional support. As a Software Support Tech , you'll resolve software issues, strengthen pharmacy operations, and help US healthcare professionals serve millions of patients. Grow your long-term global career with Emapta through international exposure, continuous development, and a Top 1% talent experience. Your Global Career at A Glance Employment Type: Full-time Shift: Night Shift | 9:00 AM - 6:00 PM US Eastern Time | Weekends Off Work Setup: Onsite, Ortigas Exciting Perks Await! Competitive Salary Package Night differential pay to maximize your earnings HMO coverage with free dependent upon regularization Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Fixed weekends off Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/ ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer! Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment The Qualifications We Seek Education and Training Associate degree in Computer Science or a related field preferred. High school diploma with 1 to 5 years of experience as a Software Support Technician in a call center environment. Preferred Work Experience and Skills Demonstrate excellent oral and written communication, interpersonal, and active listening skills. Write clear, concise, and factual customer interaction notes. Apply strong analytical, troubleshooting, and creative problem-solving skills. Leverage prior case history to determine appropriate next steps. Collaborate effectively within a team while independently prioritizing and completing tasks with minimal supervision. Demonstrate self-motivation and a commitment to expanding knowledge of the company's products, services, and the pharmaceutical industry. Exhibit a high level of professionalism and strong interpersonal skills. Demonstrate proficiency in Microsoft Office Suite. Apply advanced knowledge of Windows 10 or later. Communicate confidently and professionally over the phone. Manage multiple priorities through effective time management and multitasking skills. Possess experience as a Pharmacy Technician or in customer service within retail, hospitality, or similar industries (preferred). Discretionary Judgment Exercise independent judgment and discretion. Demonstrate sound judgment and strong ethical work values. Physical Demands, Working Conditions, and General Employment Guidelines Perform duties in an office or approved remote workspace. Carry out physical activities such as sitting, standing, reaching, kneeling, and bending. Equipment Operate Microsoft Teams (phone), computers, printers, and standard office equipment. Maintain reliable internet access (company-provided for onsite employees and employee-provided for approved remote setups). Safety to Self and Others Assume minimal responsibility for the safety of others in a standard office environment without hazardous materials or equipment. Your Daily Tasks Technical Support Respond promptly to incoming support tickets and phone calls. Triage support tickets related to pharmacy software functionality and features. Explain pharmacy and technical concepts clearly to users with varying levels of expertise. Troubleshoot, test, and document potential software bugs for Tier IV Subject Matter Experts (SMEs). Third-Party Claims Support Guide users through third-party claims processing, including insurance and Medicaid. Resolve issues related to claim submissions and reimbursements. Product Knowledge Stay informed about the latest pharmacy software features and functionality. Expand knowledge of pharmacy workflows and industry best practices. Teamwork Collaborate with team members to deliver comprehensive customer support. Customer Service Deliver patient, empathetic, and professional customer service. Establish strong relationships with pharmacy customers. Escalate complex issues to the appropriate support or technical teams. Document all customer interactions accurately in the internal ticketing system. Join the Top 1% Talent. A better career. A better life. At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026 , Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development. Step into a career that moves with you. Apply today!