Software Delivery Manager - Wide Area Monitoring System (WAMS) Remote Option

Job Description Summary Job Description At Meridian Softworks , we are committed to addressing the climate crisis through innovative monitoring and control solutions that enable a zero-carbon electricity grid. Our technologies help power system owners and operators increase grid flexibility, integrate more low-carbon energy sources, and improve their ability to detect, understand, and mitigate threats to system stability and security. Meridian Softworks is recognized as an industry leader in power system stability and Wide Area Monitoring, Protection and Control (WAMPAC). Transmission system operators, utilities, and network & asset owners use our solutions worldwide to improve system security, increase power transfer capability, and analyse power system performance. Within this mission, the WAMS Services team works end-to-end from substation to control room, delivering and supporting solutions across power system dynamics, stability, control, and performance. Our work spans project delivery, support, instrumentation, monitoring and analytics, control systems, modelling, and consulting services. We help customers solve emerging challenges through innovative applications, software delivery, system studies, model validation, and diagnosis of stability and performance issues. This is an exciting, technical role, with an emphasis on skilled enterprise software delivery. Essential Responsibilities We are looking for a Delivery Manager to join our Services team in North America. In this role, you will have end-to-end responsibility for the project Software Delivery, with a f ocus on technical delivery and execution. Key responsibilities include: Deploying enterprise software. Working within a highly skilled team to manage and execute software deployment, software configuration, and operational testing. Identifying and quickly resolving software and related IT issues within a deployment project Optimizing the deployment process, working with the DevOps teams Managing and coordinating effective software delivery Network & Links Internal: Operations, Product Development, Tendering and Maintenance & Support External: Customers, Partners The Delivery Manager owns the project’s Delivery Model and is the Technical Leader on the Project Performing and managing the deployment of interacting complex enterprise software and software dependencies. It would be highly desirable (but not necessary) to have some experience with: Wide Area Monitoring Systems (WAMS) or Energy Management Systems (EMS) or Distribution Management Systems (DMS) or other e-terra or Power On products End-to-end responsibility on the Software Delivery part of projects to meet the schedule, cost, and quality commitments. Good knowledge of IT infrastructures (e.g. High-Performance Storage Systems, or IT Networks, or OS/VM environments) Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project Manager on progress Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management, and problem management Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness) In collaboration with Methods & Tools Implement software delivery performance measurement indicators Drive excellence in execution through continuous improvement and change management to implement competitiveness improvement initiatives (costs base reduction, lead time reduction, productivity improvement, quality improvement…) In collaboration with Tendering Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager. Validate the Scope review at Tendering stage in coordination with the Solution Design team In collaboration with Maintenance & Support Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer. Customer Management Delivery Manager may be requested by the Project Manager, who owns the Customer relationship, to contribute to Customer management activities Comply and contribute to elaboration of relevant Quality Procedures, work instructions, and Processes in Quality Management System Report or resolve any process non-conformances in a timely manner Health and Safety Demonstrate EHS leadership and ensure Zero Deviation Plan is implemented in their area of responsibility Sets the example by demonstrating the proper acts and actively observes work conditions. Actively participates in defining corrective actions when work is unsafe or when an uncontrolled risk is observed. Routinely observes routines and behaviors of others and provides immediate feedback regarding unsafe behavior and celebrates achievements or safe behaviors. Actively and routinely promotes the identification of hazards and near misses Ensure that all staff have done their mandatory EHS training Qualifications / Requirem