Smart Shopper Apprenticeship

Job Description: MEL and Smart Shopper intern will support the B2B Applications using SAP Technology, modules and tables They will be doing ticket analysis in accordance with procedure. Performing checks in difference SAP Systems and Digital applications Identify L2 teams to engage and escalate Perform initial assessment of priority of the issue Check Data on the backend system, transaction and tables Communicate and collaborate with users and teams Duties and Task Complete frontend and backend platform discovery, KT document review, and workflow familiarization activities Analyze ticket types according to its correct priority level and analyze according to the issue Participate in team meetings, KT discussions, and coaching sessions to understand operational processes and support expectations Define the ticket SLA; service expectations and ticket category Develop Ticket Management Rules Participate in operational discussions, ticket reviews, and KT sessions to improve technical understanding Handle end-to-end ticket resolution independently Adherence to compliance and rules Prepare and present a PowerPoint presentation summarizing key learnings, completed activities, challenges encountered, and overall, KT experience at the end of the training program Qualifications Candidate must be enrolled/graduate in Bachelor's/College Degree, IT, Computer Science or equivalent. Basic knowledge or exposure to SAP Systems, ERP Systems/Business applications, Ticketing or incident management tools, Database concepts, tables, and transactions Familiarity in SAP Modules (MM, SD, FICO etc.), Backend systems checking and troubleshooting Familiarity in Service Desk or Application Support processes and SLA and ticket prioritization concepts Applicants must be willing to work in Muntinlupa City. No work experience is required. Ability to follow instructions and work within a development team environment Work Condition Working Set Up - Hybrid (3days Onsite, 2days WFH per week) Working Schedule - 24/7 Shifting schedule. Amenable to morning, mid and night shift Willing to work on rotating schedules including weekends. 960 hours or equivalent of 6 months contract With Allowances