Service Desk Specialist

Job Details: We are hiring Service Desk Specialists to provide front-line IT helpdesk support, end-user technical troubleshooting, and incident resolution for enterprise systems. POSITION: Service Desk Specialist / Team Lead WORK SETUP: On-site / Corporate Deployment JOB RESPONSIBILITIES: Act as the first point of contact for end-users reporting technical issues, service requests, and system inquiries Log, categorize, prioritize, and track support tickets through to resolution using standard ITSM tools Provide remote and direct troubleshooting for hardware, software, operating system, and network connectivity issues Escalate unresolved tickets to Level 2 and Level 3 support teams while maintaining communication with end-users Maintain operational documentation and knowledge base articles for recurring IT issues QUALIFICATIONS: Relevant Diploma, Bachelor's Degree, or equivalent work experience Average of 3+ years of solid IT experience in service desk or helpdesk support Advantage: Recognized ITSM / ITIL or equivalent service management certification (required for Team Lead candidates) Advantage: Entry-level IT, QA, or service management certifications BENEFITS: Competitive Salary Package Mandatory PH Statutory Benefits (SSS, PhilHealth, Pag-IBIG) 13th Month Pay HMO / Medical Insurance Coverage Paid Vacation & Sick Leaves Continuous Professional Upskilling & Certifications HOW TO APPLY: Please submit your updated CV/Resume to [email protected] along with your answers to the screening questions below: What city/province do you currently reside in? How many years of experience (at least 3 years) do you have in IT Service Desk or Helpdesk technical support? Do you hold any ITSM, ITIL, QA, or entry-level IT certifications? Do you have hands-on experience using ticketing systems and managing user escalations? Previous employment details (What is your current or most recent company and job title)? Reason for leaving and current employment status (Resigned, Cleared, etc.)? Expected Salary: Notice Period / Availability: Send your complete CV and answers to [email protected] with the subject line: Service Desk Application - [Your Full Name]