Senior Technical Support Specialist

Elevate Software Support That Powers Manufacturing and Distribution Excellence Reliable software is essential to operational excellence across manufacturing and distribution industries. As a Senior Technical Support Specialist , you'll strengthen business-critical technology, enhance customer confidence, and contribute to the success of international businesses through exceptional technical expertise. With Emapta, top 1% talent gains a premium career experience defined by long-term international opportunities, competitive rewards, continuous professional development, and a supportive culture that champions excellence, stability, career growth, and personal well-being. Job Overview Employment Type: Full-time Work Setup: Onsite, SM Mega Tower Ortigas Shift: Night Shift (9:00 PM to 6:00 AM Manila Time), Weekends Off Benefits Competitive salary package Night differential pay to maximize your earnings HMO coverage with free dependent upon regularization Prime office location in Ortigas, with easy access to MRT stations, restaurants, and banks Fixed weekends off Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with a minimum of 6 months of company tenure) Unlimited upskilling through Emapta Academy courses ( https://emapta.com/training-calendar/ ) Free 24/7 access to office gyms in Ortigas and Makati, with a complimentary physical fitness trainer Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Fun employee engagement activities Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment Qualifications Required Qualifications 3-5 years of demonstrated experience in a comparable role within a SaaS, technology, manufacturing, distribution , or related environment Strong communication, organizational, and problem-solving skills Demonstrated ability to use AI-enabled tools responsibly, validate outputs, and protect confidential information Preferred Qualifications Experience supporting software for manufacturing or distribution operations Experience working in a high-growth, cross-functional environment Core Competencies Technical Judgment: Apply sound engineering judgment to design, diagnose, and improve reliable systems Systems Thinking: Assess architecture, dependencies, and operational impact before taking action Disciplined Execution: Prioritize effectively, follow through on commitments, and maintain high quality standards Communication: Communicate context, decisions, and risks clearly to relevant stakeholders AI Fluency: Use AI tools responsibly to improve insights and productivity, validate outputs, protect confidential information, and apply human judgment Key Responsibilities Deliver efficient, high-quality service in customer-facing roles to strengthen client relationships and satisfaction Apply expertise in software and database languages to diagnose and resolve customer issues effectively Build and maintain positive customer relationships through professional communication and interactions Manage customer relationships effectively using CRM systems such as Salesforce, Zendesk, or Zoho Translate customer and operational requirements into reliable technical solutions that improve quality, performance, and maintainability Apply engineering standards, peer reviews, testing, and documentation to deliver secure, observable, and operationally ready solutions Collaborate with product, customer, and operations teams to resolve complex issues and prevent recurrence Use AI-assisted tools responsibly to accelerate analysis, development, testing, and documentation while validating accuracy, security, and business context Maintain clear documentation, handoffs, and accountability to ensure seamless work transitions Measure outcomes, identify improvement opportunities, and implement actions based on operational performance indicators About the Client Our client is a specialized software provider focused on helping manufacturing and distribution businesses improve operational performance . Through industry-specific technology solutions, they support critical business functions, enhance operational visibility, and help organizations manage complex processes with greater accuracy and efficiency. Their commitment to practical innovation connects technology with real business needs, enabling customers to strengthen productivity, streamline operations, and support sustainable growth. They offer an environment where technical expertise directly contributes to customer success and business performance. Join the Top 1% Talent. A better career. A better life. Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026 , Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being. Apply now and experience the difference!