Senior Technical Support Engineer - Elite

📋 Description You will be the dedicated engineers for our premium customers. Setting up troubleshooting sessions Investigate and reproduce issues in your own lab environment. Manage customer expectations and ensure SLAs are being met Communicate frequently follow up with the customer by phone, email, and internet meeting systems Contribute to our knowledge base Understand our business processes 🎯 Requirements Excellent understanding of how SaaS applications and supporting SaaS solutions operate Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and Single Sign On (SAML, OAuth, OpenID, WS-Fed & JWT) Experience with React, Angular, or Vue is a plus Understanding of PKCE (Proof Key for Code Exchange) and biometric integration Lightweight Directory Access Protocol and Directory Services, PKI, X.509 certificates, and 🎁 Benefits Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations)