Senior Technical Consultant, HRSD / GBS ServiceNow - (Global role)

About the role Lead technical delivery of ServiceNow Human Resources Service Delivery (HRSD) and Global Business Services (GBS) solutions across requirements, design, configuration, testing, deployment, and transition to support. Design employee journeys and shared-service operating models, provide architectural guidance, and lead stakeholder engagement across complex enterprise environments. Key responsibilities Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support Configure and implement HR Case and Knowledge Management, Employee Center and Employee Center Pro, Enterprise Onboarding and Transitions, Lifecycle Events, Employee Relations, Universal Request, Virtual Agent, and enterprise shared-service workflows Design employee journeys covering onboarding, transfers, promotions, leave, relocation, organizational change, and offboarding Support the design of Global Business Services operating models across HR and other enterprise functions Provide detailed product and technical design input to Solution, Technical, Enterprise, Security, Data, and Integration Architects Lead or support workshops with senior executives, HR and GBS leadership, and technical stakeholders Perform advanced configuration of HRSD and supporting platform capabilities, including tables, forms, fields, workspaces, roles, groups, access controls, and Flow Designer flows Design integrations with HR information systems, payroll, benefits, talent, learning, identity, document, and enterprise service platforms Develop and review unit, system, integration, regression, security, and user acceptance test materials Provide technical guidance to consultants, developers, analysts, administrators, and integration specialists About you Current ServiceNow certification relevant to HRSD, such as Certified Implementation Specialist - Human Resources or its current equivalent Proven experience implementing ServiceNow HRSD in complex enterprise environments and delivering multiple end-to-end implementations Current ServiceNow Certified Application Developer certification, or equivalent demonstrable application-engineering expertise ServiceNow Certified Technical Architect (CTA) – highly preferred At least 3 x Certified Implementation Specialist certificates Eight or more years of relevant HR technology, shared-services technology, or enterprise application experience Five or more years of hands-on ServiceNow platform experience Three or more years of direct ServiceNow HRSD implementation experience Experience delivering at least two substantial end-to-end HRSD implementations Strong understanding of HRSD architecture, data structures, security, workflows, integrations, reporting, and employee-service operating models