Platform Engineer - ServiceNow

About the role Design, develop, and deploy ServiceNow platform solutions that support organisational business requirements and strategic objectives. Manage and optimise the ServiceNow platform infrastructure, ensuring high availability, performance, and security across global deployments. Key responsibilities Design, develop, and deploy ServiceNow platform solutions that support organisational business requirements and strategic objectives Manage and optimise the ServiceNow platform infrastructure, ensuring high availability, performance, and security across global deployments Collaborate with cross-functional teams including architects, developers, and business stakeholders to understand requirements and implement scalable solutions Perform platform upgrades, patches, and maintenance activities whilst minimising downtime and business impact Monitor platform health, identify bottlenecks, and implement performance enhancements and optimisation strategies Develop and maintain technical documentation, runbooks, and standard operating procedures for platform operations Provide technical leadership and mentoring to junior engineers and support team members Troubleshoot complex platform issues and implement root cause solutions Ensure compliance with security, governance, and regulatory requirements across all platform deployments Participate in capacity planning and infrastructure forecasting to support business growth About you 5+ years of professional experience in platform engineering, systems administration, or related roles within enterprise environments Extensive hands-on experience with ServiceNow platform administration, configuration, and customisation Strong knowledge of ServiceNow ITSM, IT operations, and IT service delivery modules Proficiency in scripting languages such as JavaScript, Python, or Groovy for platform automation and integration Solid understanding of database management, API development, and system integration principles Experience with cloud platforms (AWS, Azure, or Google Cloud) and virtualisation technologies Excellent problem-solving skills with the ability to analyse complex technical issues and develop pragmatic solutions Strong communication and collaboration skills with the ability to work effectively across global teams Relevant certifications such as ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified System Administrator, or equivalent qualifications Experience with CI/CD pipelines, DevOps practices, and infrastructure-as-code principles is advantageous