Senior Sales Engineer

Keystone AI ™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Keystone AI to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Senior Sales Engineer, you are directly responsible for providing technical and subject matter expertise to the Global Sales Team. You play a key role in winning new Keystone AI business with industry-leading retail and brand clients. At this level, you operate as a strategic advisor to both clients and internal teams, leading complex discovery engagements, building executive-level business cases, and driving deals across multi-stakeholder organizations. Responsibilities Drive generation of new revenue with new and existing accounts in collaboration with sales and client management teams. Lead the solutions discovery process for technical, functional, and overall value proposition of our retailer and brand solutions. Prepare and deliver sales presentations, proofs-of-concept, strategic recommendations, and product demonstrations in person and via screen share-hosted meetings. Evaluate prospective and current client's business goals, data & systems integration requirements, and recommend effective strategies to meet these needs. Construct and present ROI analyses and business cases that quantify revenue impact, margin improvement, and risk reduction for economic buyers and C-suite stakeholders. Engage economic buyers and executive stakeholders throughout the sales cycle, translating technical capabilities into business impact narratives that advance deal progression. Respond to RFIs and RFPs with well-structured, value-led responses. Synthesize and prioritize client feedback, competitive, and industry information to evangelize and provide feedback to improve product and service delivery. Communicate market feedback to product management and services for incorporation to future product developments and service offerings. Collaborate cross-departmentally to ensure a positive and strategic handoff to service teams sharing documentation of goals and requirements generated during sales cycle. Qualifications Minimum Qualifications 3+ years of presales consultative experience OR direct ownership of an ecommerce program generating $10 million+ in GMV, including hands-on management of channel management or marketplace integration platforms. Must be located in Central or Eastern US time zones. Driven, polished, technology-proficient professional. Hands-on experience supporting teams closing six-figure contracts against seven-figure targets. Proven experience applying a formal value-selling framework (e.g., MEDDICC or equivalent) in complex, multi-stakeholder sales cycles; able to build and defend business cases at the executive and finance level. Understanding of common client challenges within the retail and/or e-commerce industries. Knowledge of retail partner ecosystem including marketplaces. Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation. Preferred Qualifications Bachelor’s degree in a related field or discipline Technical working knowledge of API integrations (REST & Webhooks) Experience with online retail or brand-focused solutions preferred. Familiar with common enterprise back-end system solutions, configurations and core requirements. Demonstrated executive presence, with the ability to lead conversations with C-suite and Finance stakeholders to align on business outcomes. Travel Required Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Keystone AI When you join Keystone AI , you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Keystone AI team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Keystone AI you will: Partner with the leading brands and retailers. Connect with passionate professionals who will help support your goals. Participat