Senior Product Designer, Fleet Experience

Who we are: Brightpath Technologies ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Brightpath Technologies is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Brightpath Technologies’s open platform and Brightpath Technologies Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Brightpath Technologies leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Brightpath Technologiesbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Brightpath Technologies. To see what it’s like to be a Brightpath Technologiesber, check out our blog and follow us @InsideBrightpath Technologies on Instagram . Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Brightpath Technologies is seeking a Senior Product Designer who will play a critical role in driving user-centered design, leading initiatives from initial discovery through to implementation. This role will focus specifically on our MyBrightpath Technologies platform, a complex customer management tool for billing, device management, returns, and support tickets. You will need to work with vast amounts of data and interact with multiple different user personas. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Senior Product Designer, your key area of responsibility will be contributing to the product design vision, collaborating with the design team, and working with other designers to simplify complexity and build features that customers are asking for. You will need to work closely with cross-functional teams including Product Management, Product Ops, Development, Customer Success, and Data Science to lead discovery and research, focusing on creating and evolving user personas and journey maps to define and optimize the customer management experience within the platform. To be successful in this role you will be a self-starter and a strong storyteller with great initiative who emphasizes design as a strategic asset to help improve the organization's design capabilities. In addition, the successful candidate will have strong analytical and systematic design skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results. How you'll make an impact: Responsible for driving design initiatives in cross-functional teams, promoting cross-functional collaboration and ensuring the seamless integration of design solutions throughout the product development lifecycle. Take a proactive role in identifying opportunities to enhance design capabilities and effectiveness, initiating improvements in design methodologies, tools, and workflows to optimize efficiency and deliver exceptional user experiences. Lead efforts in building and maintaining a scalable component library, ensuring consistency across the product and regularly updating documentation to reflect design system changes. Conduct research, user testing, and analysis to gain deep insights into user behaviors, preferences, and pain points, guiding the development of user-centered design solutions. Take responsibility for knowledge sharing within the design team, mentoring and supporting junior designers to foster their professional growth and excellence. Advise manager on user-centric design principles and best practices, ensuring that design solutions align with user needs and industry standards. Gather requirements and align design efforts with business objectives, actively seeking opportunities to improve the overall product experience. Stay up-to-date with industry trends, emerging technologies, and design best practices, continuously evolving design skills and knowledge. Advise on design concepts and communicate ideas effectively to stakeholders, presenting design solutions and justifying design decisions based on user research and data. Work independently with developers and product managers to ensure the successful implementation of design solutions, providing guidance and support throughout the development process. What you'll bring to the role: 3-5 years of relevant industry experience, with a preference for candidates on the higher end of that spectrum. Proficiency in UI design and collaborative tools including Figma, Figmake, Figjam (or equivalents), and familiarity with AI-assisted design tools like Claude Code, Lovable, or UX Pilot. Deep knowledge of product design and design systems, including the ability to create, maintain, and scale component libraries and documentation. Experience in the user-centered design process, from conducting research and facilitating workshops to high-level design strategy and implementation. Strong technical competence with tools like Google Suite and a working understanding of front-end development (React, HTML, CSS) to collaborate effectively with engineering. Excellent communication skills with the ability to tell stories and communicate complex ideas/goals to stakeholders across all levels of the organization. Must have the flexibility to travel (USA and Europe). If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Brightpath Technologies does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Brightpath Technologies employees. This posting is for an existing vacancy. Why job seekers choose Brightpath Technologies: Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work: At Brightpath Technologies, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Brightpath Technologies culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Brightpath Technologies encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Brightpath Technologies Inc. or its affiliates and subsidiaries (collectively, “Brightpath Technologies”), you acknowledge Brightpath Technologies’s collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to read our Privacy Notice. The annual base salary for this position is the expected annual salary for this role, and may be subject to change. Brightpath Technologies offers various perks and benefits and other compensation components that an individual may be eligible for. The actual base salary for this position depends on a variety of factors such as but not limited to skills, qualifications, education and overall experience, including the location the applicant lives while performing the job. This also includes equity with other team members and alignment with local market data. All offers of employment are contingent upon proof of eligibility to work and the individual's ability to pass a background check. Hiring Range $104,400 — $135,700 CAD