Senior Platform Administrator

Responsibilities: • Ensures that the CRM plaƞorm is running smoothly and efficiently • Monitors D365, Power Platform, and Azure dashboards to ensure that usage and consumptions are within limits by regularly and proactively performing housekeeping activities • Manages the assignment and removal of licenses to CRM users • Makes configuration changes on CRM platform to meet the IT and business requirements • Sets up new entities, fields, and workflows • Performs configuration changes to integrate D365 with other systems • Ensures that data is flowing correctly and integrations are working as expected • Generates reports that provide insights into the organization’s data and performance • Provides admin support to production issues, incidents, and problems • Provides admin support to non-production events • Maintains the CRM environments • Provisions the necessary CRM environments and tools needed by the build teams • Facilitates the filing of request tickets related to CRM projects, initiatives, and SRs to the appropriate ITG units • Supports the project execution by providing expected artifacts and output as prescribed by the IT SDLC and Governance structure. • Participate in technical training programs, collaborations and knowledge sharing sessions and self-paced learning. Stays informed of new methodologies/approaches/technologies • Participate in the continuous improvement process to ensure that CRM CoE runs effectively and efficiently Qualifications: • Experience and knowledge on Dynamics 365, Power Plaƞorm and/or Azure Services • Experience in working as a System Administrator of SaaS applications • Experience/knowledge in using Azure DevOps or other Source Code Management and/or Continuous Integration and Delivery tools • Experience in relational database • Familiarity with network protocols (TCP/IP, HTTP, SSL, etc.) • Good knowledge on n-tier web applications • Experience in the development/support of bank/financial applications/systems