Senior Engineering Manager, Service Hub Omnichannel Group

Our mission at Cobalt Streamworks is to help millions of organizations grow better. Be a part of that, come lead the Omnichannel Product Group! We are delivering a unified, AI-first omnichannel platform that moves beyond siloed tools to create a single, seamless experience across all communication channels. As a Senior Engineering Manager, you'll drive AI & human collaboration and enterprise-grade scale for a platform that powers millions of interactions for 300k global customers. Help us define the future of frictionless channel activation across voice, messaging, email, and apps. What You’ll Do Lead and grow several engineering teams in Cobalt Streamworks’s Omnichannel Product Group You’ll deliver high-quality, scalable platform and product experiences that support all of Cobalt Streamworks’s core hubs. Partner closely with Product, Design, and cross-functional leaders to define and execute roadmap priorities. Establish and uphold a high-performance engineering culture, including strong technical standards and accountability, performance management, and career development. Contribute hands-on technical leadership, guiding architecture and participating in critical technical discussions across the stack. Align teams to support the needs of both internal teams and external partners by providing a robust and easy to integrate channels platform. Navigate ambiguity and drive clarity, enabling teams to move quickly, experiment, and iterate effectively Required Qualifications Proven experience leading and scaling engineering teams (20+ engineers), including team leads and senior technical individual contributors. Strong product engineering background, with experience building and scaling SaaS products from early stages through high growth. You have experience shaping feature delivery from early stage validation, to late stage maturity. Demonstrated ability to lead full-stack product discussions and influence both frontend and backend architecture. Hands-on technical credibility with a track record of contributing to engineering decisions and mentoring teams. Experience driving high performance through goal setting, feedback, and performance management. Ability to operate effectively in ambiguous environments and make informed decisions without complete data. Strong cross-functional collaboration skills, with experience partnering across product, design, and engineering. Experience leveraging or integrating AI/GenAI into product development workflows or features. Nice-to-Have Qualifications Experience working on voice calling and SMS features. Experience building AI products and agents. Background in both upmarket and downmarket product experiences. Where You’ll Work Location: United States Work location preference eligibility: Flexible (Remote, Hybrid, or Onsite) Travel/Shift: Some travel required for cross-functional collaboration and team alignment Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under Cobalt Streamworks’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in Cobalt Streamworks’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about Cobalt Streamworks’s compensation philosophy . Benefits are also an important piece of your total compensation package. Explore the benefits and perks Cobalt Streamworks offers to help employees grow better. At Cobalt Streamworks, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $250,600 — $401,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form .