Jobs · ashby:hirehangar
Remote E-commerce Support Agent (AI Tools)
Ironwood Digital · South Africa - Cape Town · Posted 2d ago
About the role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
REMOTE E-COMMERCE SUPPORT AGENT (AI TOOLS)
Location: Remote
Time Zone: US Time Zones (EST–PST)
ROLE OVERVIEW
We are hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.
KEY RESPONSIBILITIES
– Respond to customer inquiries related to orders, returns, refunds, and shipping
– Use AI tools to assist with response drafting and ticket categorization
– Manage high-volume support queues across email and chat
– Ensure accurate and empathetic customer communication
– Update customer and order records within support and e-commerce systems
– Identify recurring issues and flag trends to the broader team
REQUIRED QUALIFICATIONS
– Previous experience supporting customers in an e-commerce environment
– Practical experience using AI tools to assist with written customer communication
– Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
– Strong multitasking and prioritization skills
– Comfort working with high ticket volumes and repetitive workflows
PREFERRED QUALIFICATIONS
– Experience with Shopify, WooCommerce, or similar platforms
– Familiarity with customer support metrics such as CSAT and response times
– Experience supporting omnichannel customer service operations
TOOLS & TECHNOLOGY
– E-commerce Platforms: Shopify, WooCommerce, or similar
– Support Tools: Gorgias, Zendesk, Intercom
– AI Tools: ChatGPT, AI-powered support assistants
– Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Read the full posting on ashby:hirehangar →
Why this role stands out
- ★Fresh posting — apply before the crowd
- ★competitive pay
- ★growth opportunities
Responsibilities
- ▸Respond to customer inquiries about orders, returns, refunds, and shipping
- ▸Use AI tools to assist with response drafting and ticket categorization
- ▸Manage high-volume support queues across email and chat
- ▸Update customer and order records within systems
Must-have skills
- ▸e-commerce customer support
- ▸ai tools for customer communication
- ▸remote work experience
- ▸slack
- ▸zoom
- ▸google workspace
- ▸asana
Nice-to-have skills
- ▸shopify
- ▸woocommerce
- ▸csat
- ▸response times
- ▸omnichannel support
Benefits
- ▸competitive pay
- ▸growth opportunities
FAQ
Is the Remote E-commerce Support Agent (AI Tools) role at Ironwood Digital remote?+
This Remote E-commerce Support Agent (AI Tools) position is listed as remote (South Africa - Cape Town).
What is the salary for the Remote E-commerce Support Agent (AI Tools) role at Ironwood Digital?+
The listing states 2000 - 2000 USD.
What seniority level is this Remote E-commerce Support Agent (AI Tools) role?+
This is a unknown level position.
What skills does the Remote E-commerce Support Agent (AI Tools) role require?+
Key requirements include e-commerce customer support, ai tools for customer communication, remote work experience, slack, zoom, google workspace, asana.
How do I apply for the Remote E-commerce Support Agent (AI Tools) role at Ironwood Digital?+
Use the "Apply on ashby:hirehangar" button to open the original posting on ashby:hirehangar, where you can submit your application directly to Ironwood Digital.