Product Implementation Specialist

About Scribe
Scribe https://scribe.com is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work.
We're growing fast. Since our founding in 2019, we've grown to 90,000+ customers and 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work.
About the role
As a Product Implementation Specialist, you'll handle the technical setup work that Scribe's enterprise deals depend on. That means getting customers configured correctly during a trial or proof of concept, connecting Scribe to the systems they already use, and ensuring proof of concept engagements can progress successfully. You'll work closely with Account Executives and Solutions Engineers, and you'll spend your time in the product and on calls with customers.
What you'll do
– Deliver proofs of concept to customers quickly and efficiently, owning user provisioning, workspace configuration, and integration setup end to end
– Troubleshoot to separate configuration mistakes from product or access issues, and escalate to the right Scribe teams for speedy resolution
– Run the technical portions of customer calls, including admin walkthroughs and end-user onboarding sessions (you’ll be a product expert!)
– Produce the configuration guides, troubleshooting runbooks, and documented process the rest of the go-to-market team reuses instead of rebuilding
– Shorten the time between a customer agreeing to a POC and that POC producing workflow data they can make a decision on
– Give Product specific, evidenced feedback on where setup friction is costing deals
– Work directly with Product to get early access to new functionality, and provide input on improvements to the platform
What we're looking for
– Has 1 to 3 years in a customer-facing technical role at a SaaS company, whether pre-sales, implementation, technical support, or solutions
– Can explain technical concepts to technical and non-technical business stakeholders
– Can operate in an environment with limited documented process and is excited to supporting building the process while doing the work
– Takes ownership over active deals and shows initiative in advancing the deal forward
Nice to have
– Has used Scribe, or another documentation, enablement, or knowledge management tool, as a customer
– Has been in the room for an enterprise security review or InfoSec questionnaire
– Has built something small and working with scripting or AI tooling to solve a problem of your own
– Familiarity with Salesforce, ServiceNow, or SAP as the systems customers actually run on
This role is not for you if
– You need a defined playbook and a clear escalation path before you can move
– You are looking for a software engineering role. This job is technical, but it is a customer-facing pre-sales role.
Why you'll love working here
– Incredible ownership. We have the reach of a large company and the team size of a startup, so you'll own a meaningful piece of how Scribe grows. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust already run on Scribe, so your work reaches some of the biggest names in business.
– The right moment. We raised a $75M Series C in November 2025 at a $1.3B valuation, after revenue more than doubled the year before. Users have already documented more than 10 million workflows across 40,000 software applications, and with so much still being shaped, if you join now you help decide how we do things.
– Smart is the floor, kind is the bar. We love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values.

Compensation & location
Hybrid, based in San Francisco. We work from the office 3 days per week, with Mondays and Wednesdays being anchor days.
All full-time employees receive equity in Scribe. Final offers depend on experience and scope.

Benefits
– Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
– Equity – Ownership in what we're building
– 401(k) Plan – Through Vestwell
– Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
– Commuter Benefits – $100/month for SF based employees
– PTO – Flexible paid time off and company holidays
– Parental Leave – Paid leave to support growing families
– Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.