Manager, Solutions Engineering

About Scribe
Scribe https://scribe.com is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work.
We're growing fast. Since our founding in 2019, we've grown to 90,000+ customers and 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work.

About the role
Scribe is hiring its first Manager, Solutions Engineering to build and lead the founding team behind our most strategic deals. Your team will be the technical experts who earn the trust of F1000 executives, running demos and proof of concepts that turn Scribe's capabilities into measurable customer outcomes. There is no playbook to inherit: you'll build it from scratch alongside your team, in close partnership with Sales, Customer Success, and Product.
What you'll do
– Establish the Solutions Engineering function at Scribe, defining the processes, scope, and playbooks that let the team scale beyond its founding members
– Hire, mentor, and lead a founding team of Solutions Engineers, with direct accountability for coaching, performance, and career growth
– Bring technical credibility to strategic new business and expansion opportunities, working alongside your team from discovery through close
– Deliver proof of concepts that connect Scribe's capabilities to measurable business outcomes, helping customers quantify time saved, costs avoided, and operational gains
– Act as the bridge between Go-to-Market and Product leadership, carrying customer feedback into the roadmap
– Build reusable demo assets, proof-of-concept frameworks, and technical narratives so customer outcomes don't depend on tribal knowledge
– Evolve the function as the product and customer base grow, using team performance data to decide what to change
What we're looking for
– Has 3 or more years of people management experience leading Solutions Engineers, Solutions Architects, Technical Account Managers, or comparable technical customer-facing teams
– Has worked as a Solutions Engineer or in a comparable pre- or post-sales technical role at a high-growth SaaS company
– Explains large language models and AI product concepts credibly to both technical and executive audiences
– Has built a function rather than inherited one, and works well without an existing playbook
– Has designed scalable programs, processes, and playbooks while still going hands-on in strategic customer engagements
– Translates technical complexity into business value that an executive buyer acts on
– Has partnered cross-functionally with Sales, Product, and Customer Success on shared outcomes
This role is not for you if
– You want to inherit an established team, process, or playbook rather than build one
– You'd rather stay focused on individual contributor work than hire, coach, and develop a team
– You prefer highly structured environments where every customer engagement follows a predictable path
Why you'll love working here
– Incredible ownership. We have the reach of a large company and the team size of a startup, so you'll own a meaningful piece of how Scribe grows. Customers like T-Mobile, LinkedIn, HubSpot, New York Life and Northern Trust already run on Scribe, so your work reaches some of the biggest names in business.
– The right moment. We raised a $75M Series C in November 2025 at a $1.3B valuation, after revenue more than doubled the year before. Users have already documented more than 10 million workflows across 40,000 software applications, and with so much still being shaped, if you join now you help decide how we do things.
– Smart is the floor, kind is the bar. We love to see each other win, and One Team, One Dream is one of the most shouted-out values in #values.
Compensation & location
Hybrid if based in SF – we work from the office 3 days per week. Remote if in NYC.
All full-time employees receive equity in Scribe. Final offers depend on experience and scope.
Benefits
– Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
– Equity – Ownership in what we're building
– 401(k) Plan – Through Vestwell
– Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
– Commuter Benefits – $100/month for SF based employees
– PTO – Flexible paid time off and company holidays
– Parental Leave – Paid leave to support growing families
– Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer.