Oracle Fusion HCM Support Specialist

Job Summary To provide functional and technical support for Oracle Fusion HR (HCM) applications. The role involves supporting day-to-day operations, troubleshooting system issues, managing configurations, handling user queries, supporting integrations, and ensuring smooth functioning of HR business processes Responsibilities: Application Support & Incident Management Provide Level 1, Level 2, and Level 3 support for Oracle Fusion HCM applications. Analyze, troubleshoot, and resolve functional and technical issues raised by end users. Monitor incident queues and ensure timely resolution HCM Functional Support Support and maintain HCM modules. Configuration and setup changes, Workflow management Approval rules maintenance, Security role management Troubleshooting, Data corrections and validations User access provisioning System Configuration & Enhancements Configure HCM modules based on business requirements. Document system configurations, business processes, and SOPs. Assist in implementing enhancements and change requests. Reporting & Analytics Develop and maintain reports (eg OTBI Reports, BI Publisher Reports, HCM Extracts, Dashboards and analytics) Support HR reporting and compliance requirements. Ensure data accuracy and integrity across reports and interfaces. Stakeholder Management Work closely with HR, Payroll, Finance, and IT teams to gather requirements. Communicate technical concepts clearly to non-technical stakeholders. Conduct end-user training and prepare user guides. Requirements: Degree in IT/Computer Science or relate discipline 3–7 years of experience in Oracle Fusion HCM support or implementation Good understanding of HR business processes Experience supporting Oracle Fusion Cloud applications