Network Support Engineer (NOC Tier 1)

Make your next big career move by applying as KMC Solutions' next NOC NETWORK TIER 1! The NOC Network Tier 1 coordinates and facilitates onsite support to any network related concerns and issues. He/she is responsible for maintaining network availability and reliability. On top of your salary, here are the exciting benefits you can look forward to: You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network. Making sound decision-making and flexibility to ensure team dynamics and productivity. Hybrid work setup Competitive salary and benefits HMO + free dependent Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge) Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a NOC NETWORK TIER 1 include: Acknowledge the calls and assigned service requests, incidents, or queries via Service Desk according to SLA. Monitor the system health and acknowledge alert in the centralized monitoring (Solarwinds NPM) Provide Level 1 Technical support (Physical & Configuration Support) Respond and own until resolution of hardware or software problems Network L1 implementations and troubleshooting Document Method of Procedures for Maintenance of Hardware and Software initiatives. Assist OSS to perform duties as assigned. Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages Provide Escalation Support to immediate superior. Perform hardware initial installation, racking and configuring of server and data center infrastructure To apply, you must be an expert on the following requirements: Set up and administrative Layer 2 devices. Provide hardware and software engineering support for I.T client / server applications. Intervene in situations which require an immediate response such as external virus or malware threats. Schedule routine maintenance tasks on assigned networks, to ensure that downtime is eradicated. It will also be favorable if you are knowledgeable in: At least 1 -2 years experienced in handling network(Specific for Dell devices). Knowledge in physical layer(UTP cables, CAT5e, CAT6 etc.) Previous experience working with network­ L1 troubleshooting. Network standards and/or related degree with internship. Must be an excellent communicator/facilitator; ability to interface with clients at all level Knowledge in handling network and access point. Such as: Dell and Ruckus Products. Basic Networking(OSI, IP addressing, VLAN, basic routing and Layer 2 devices and STP). Location: SM Aura Tower