Multilingual Tech Support - Dutch & French Speaker - McKinley Taguig

​Multilingual Tech Support - Dutch & French Speaker - McKinley Taguig - Visa Sponsorship Location: McKinley Hill, Taguig - Onsite Work Setup: 100% Onsite - Shifting ABOUT US - JOIN OUR INTERNATIONAL SUPPORT TEAM: We are hiring a Bilingual Service Desk Analyst (Dutch & French Speaker) to join our team in McKinley Hill, Taguig. Be part of a global team providing world-class technical support to international clients! PERKS & BENEFITS: - Competitive salary and benefits package - Working visa sponsorship available - Clear career growth and continuous learning opportunities - Collaborative, supportive, and global work environment YOUR ROLE: - Deliver Level 1 and Level 2 technical support to end-users - Handle and resolve incidents, service requests, and technical issues via phone, email, and chat - Accurately log tickets, troubleshoot, and escalate when needed - Ensure excellent customer satisfaction and meet SLA targets - Collaborate with IT teams to resolve complex technical concerns QUALIFICATIONS: - Language: Fluent in Dutch and French (Speaking, Reading, and Writing) - Required - Experience: At least 2 years in Technical Support / Service Desk / IT Help Desk - Technical: Strong background in technical troubleshooting - Skills: Excellent communication and customer service skills - Work Setup: Willing to work 100% onsite in McKinley Hill, Taguig on a shifting schedule - Work History: Stable employment record - not a frequent job hopper - Eligibility: Must NOT be a present or former employee of CGI - Visa: PRV/TRV holders preferred, but client can process working visa